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Category: Productivity

Deep Dive on Outsourcing: a growing trend in the digital world

Posted on December 28, 2021June 30, 2026 by io-fund

Outsourcing is a trend that is at the intersection of two major structural tailwinds:

1) the rise of the cloud environment and

 2) transition to hybrid and remote work.

The concurrent rise of these two microtrends allows companies to be decentralized and access talent on a global scale. This has created a unique environment that is well-suited for outsourcing firms, which we expect will grow strongly going forward.

Outsourcing helps solve labor supply imbalances, such as the need for skilled and/or cheap labor. Furthermore, not all outsourcing firms are the same and some are positioned better than others for the current environment.

In the following analysis, I discuss three different firms across the outsourcing market: Grid Dynamics, TaskUs and Fiverr. Each of these firms is uniquely positioned to address different types of labor demands, such as the need for highly technical labor (Grid Dynamics), lower cost labor (TaskUs) or freelance workers (Fiverr). I begin my discussion with Grid Dynamics, the firm we believe is best positioned to outperform in the current environment.  

Grid Dynamics: digital transformation trend drives demand

The outsourcing firm we like best is Grid Dynamics (Grid, ticker: GDYN), a $2.5 billion company that was founded in 2006 in Menlo Park, California. Grid is focused on outsourcing highly technical labor to work on big ideas such as NoSQL, cloud computing, and AI/machine learning. The firm’s sales are accelerating and its business structure is low risk, which we believe sets the company up well to capture share in enterprise-level digital transformation, a $700 billion market that is expected to grow at a CAGR 22% for the next decade.

Grid is capturing share in this massive market, demonstrated by its robust 120% YoY growth rate in the most recent quarter. As shown below, enterprises are rapidly migrating to the cloud and digitally transforming their businesses, and we are in the early stages of this massive secular shift impacting nearly every business.

We can proxy the pace of demand for digital transformation by looking at FAANG+M Capex. As enterprises migrate to the cloud and digitally transform their businesses, this spurs capacity expansion at FAANG+M. As shown below, the major cloud providers are ramping capacity expansion. For instance, FAANG+M Capex increased 34% in Q3 to $36 billion and has increased 30% or more for 4 consecutive quarters.

Furthermore, FAANG+M capex is up 42% in the last twelve months to $132 billion. To put this into perspective, this would rank 59th in global GDP if FAANG+M capex was its own country. This analysis helps illustrate how digital transformation is a massive trend that is growing very fast, and Grid is uniquely positioned to benefit from this secular tailwind.

Grid’s Opportunity

Grid Dynamic’s clients are primarily US based, but only 10% of Grid’s workforce is based in the US. In fact, 90% of its employees are based overseas in Central Eastern Europe (CEE), a region that is known for its STEM expertise, especially in programming and computer science.  

Grid explained in its 10K that its supply of CEE labor gives it a competitive advantage in the current environment due to its focus on STEM (emphasis added):

“CEE is increasingly known for the quality of its software development talent, enabled in part by decades of focus on fundamental STEM disciplines in higher education. CEE-based teams and individuals are frequent winners of programming contests such as the ones held by the Association for Computing Machinery, or ACM, TopCoder and Kaggle. Grid Dynamics believes that this disparity between the supply and demand for technical talent can be a significant opportunity for Grid DynamicsGrid Dynamics believes that this disparity between the supply and demand for technical talent can be a significant opportunity for Grid Dynamics”

According to DataArt, CEE-based programmers placed 1st, 2nd or 3rd 73 times in the five most prestigious programming competitions in the world, or nearly half of all podium spots available (2011-2020). These competitions are intense, and the most recent competitions had 182,000 registered participants. CEE’s success in these competitions highlights the regions expertise in programming, a skill that is in high demand due the rapid rise in digital transformation discussed above.

A growing digital economy, accelerated by the rise of cloud computing and remote work, is a driving force behind heightened demand for highly skilled programmers, regardless of nationality. Grid explained in its 10K that it “targets the top 10% of technical talent from top technical universities. Nearly 100% of Grid Dynamics’ engineering personnel have advanced degrees in computer science”. We can see that Grid’s labor supply is in high demand, as sales recently accelerated to 120% YoY growth, and there are signs that this acceleration may continue into Q4. I discuss Grid’s recent financial performance in more detail below.

On top of providing access to highly skilled (and cheaper) global talent, Grid is also benefitting from a unique dynamic as job openings in the US have reached record highs (shown below). For instance, a recent Gartner survey highlight that “IT executives see the talent shortage as the most significant adoption barrier to 64% of emerging technologies, compared with just 4% in 2020”.

Software Developer Salaries in USA v Eastern Europe  

Source

10-Year Trend in Number of US Job Openings (in thousands)

Grid is well positioned to benefit from the rapid rise of cloud computing, transition to remote work and the supply imbalance of labor in the US. Grid’s supply of highly technical labor should do well going forward, especially as companies accelerate their digital transformation. Highlighting its strength in digital transformation, Grid Dynamics recently earned Google Cloud Premier Partner Status, a status reserved for the top 3% of Google partners. Grid was also labeled a leader in midsize software development service providers by Forrester (below).

Midsize Software Development Service Providers

Grid’s topline growth is accelerating

Due to the tailwinds mentioned above, Grid is growing rapidly and the growth is accelerating. Q3 sales grew 120% YoY to $58 million, an acceleration from the 113% and 21% YoY growth rates in Q2 and Q1, respectively. Absent recent acquisitions, organic sales grew 68% YoY or 15% QoQ to $44 million, which is well above peers (shown below) but slightly below its organic growth rate of 72% in Q2.

It should be noted that Grid’s sales declined in 2020 as spending was cut by its largest vertical (retail/ecommerce). However, this was offset with a rapid rise in its Tech, media and telecom vertical, which has increased sales by 39%, 35% and 43% YoY in Q3, Q2 and Q1, respectively. Furthermore, sales have been growing strongly on a sequential basis, and have increased QoQ every quarter since bottoming in Q2 2020.

Looking forward, management guided for Q4 sales to grow 94.2% YoY and organic sales to increase 52.7% YoY. For reference, Grid guided Q3 sales to grow 93.7% YoY and organic sales to grow 51.9% YoY. This guide may be conservative, considering Q3 sales came in well above guidance, which is typical in the tech industry. Assuming Grid beats by a similar amount in Q4 as it did in Q3, then Q4 sales will accelerate, as well.

Earnings are also robust as gross margin increased 125 bps YoY to 44% which was well above the three-year average of 40%. EBITDA (not adjusted) turned positive in Q3 and YTD adjusted EBITDA is up 227% YoY from $8 million to $27 million, which resulted in an adjusted EBITDA margin of 19%. Q3 adjusted EPS increased 120% YoY to $0.11/share, which beat estimates by 40%.

Grid also has a strong balance sheet and cash is its largest asset at nearly $200 million, or 65% of total assets. The majority of Grid’s customer contracts are under low-risk master service agreements (MSA), which carry little to no risk of cost overruns. Contract types are often an overlooked area for service providers, but high-risk contracts such as fixed-price contracts, can temporarily juice sales but can result in large losses in the future. Grid’s ability to accelerate growth and capture market share while utilizing low-risk MSA contracts is a sign of strength.

Risk

A key risk with Grid Dynamics is its small size and high customer concentration. Grid’s top 5 customers accounted for 42% of sales in Q3, while its top 10 customers accounted for 58% of Q3 sales. However, this is improving, and its top 5 and 10 customer concentration is down from 60% and 78% in Q3 2020, respectively.

Furthermore, Grid is exposed to foreign currency risk as it is paid in US dollars but pays its employees in their local FX. However, Grid has agreements that pay employees in a US equivalent amount, which naturally hedges foreign currency risk to a degree.

Another risk is reputation risk. Providing a service (such as outsourcing) is highly dependent on having a strong reputation and any damages to Grid’s reputation could impact Grid’s ability to win new contracts. However, Grid’s management team appears sound and the CEO (who is from Eastern Europe) has been with the firm since 2014. It is noteworthy that Grid’s founder recently left the company in August 2021 and founded a new company. However, according to her LinkedIn, the company she founded is not an outsourcing firm and does not compete with Grid’s core market.

We really like Grid’s robust growth and low risk business model. Looking forward, Grid appears well positioned to capitalize on the digital transformation trend, a structural tailwind that is expected to grow strongly for the next decade. We will be watching this company closely and might initiate a position given the company’s strong fundamentals. Next, I discuss TaskUs, another fast-growing outsourcing firm that specializes in outsourcing labor to digital-native companies.

TaskUs: backend operator for the tech industry

TaskUs (Task) is a fast-growing, digitally native outsourcing firm that was founded in 2008 in the Philippines and went public this year. Task is increasingly becoming the operation infrastructure provider of choice for digitally native companies, such as Zoom, Coinbase, Facebook and others. Task’s sales recently accelerated to 64% YoY growth, and the company will likely continue to grow strongly going forward. However, Task has high exposure to risky contracts which diminishes the quality of recently reported growth, which is keeping us on the sidelines for now.

Task’s opportunity

Task focuses on providing non-voice customer service, content moderation, and annotations/transcriptions to companies in the digital economy. Task’s employees are primarily based in the Philippines and provide the operational infrastructure for its US-based digital customers.

Task explains that there is demand for its services because technology companies are focused on new products and services and “often lack the desire, expertise, scale and/or geographic presence to build the operational infrastructure to support their growth”. The company claims that since it was founded just 12 years ago, it “grew up” in the cloud environment, which allowed Task to enter the market without investing in expensive, legacy infrastructure.

The company’s model is also highly profitable and produces strong cashflows. Task was profitable throughout 2020 and sales have grown sequentially every quarter since at least Q3 2019 (earliest date of public info). This high profitability and robust cashflow generation are due to the company’s focus on non-voice, digital channels, which accounted for 94% of 2020 revenues. Task explained in its S-1 that non-voice channels allow the company to utilize resources more efficiently, driving higher profitability. 

Task’s recent results and outlook

Task’s three sources of revenue are Digital Customer Service, Content Security (Moderation) and A.I. operations. Digital Customer Service provides customer care services through non-voice channels. This is Task’s largest segment and grew 64% YoY and accounted for 62% of Q3 sales.

Content Security (Moderation) deals with misinformation, offensive content, and critical policy issues. This segment experienced strong demand in 2020 during the election cycle and sales grew at a CAGR of 157% between 2017 to 2020. Content Security sales growth has since deaccelerated in 2021 and grew 34% YoY in Q3 2021 and accounted for 23% of sales.

Task’s fastest growing segment is A.I operations, which grew 145% YoY to $30 million, or 15% of Q3 sales. A.I. operations consist of data labeling, annotating and transcription services for training AI and ML algorithms. Management explained that demand is being driven by autonomous driving, which requires annotations by humans down to the pixel level.

Task’s aggregate Q3 sales increased 64% YoY to $201 million, which beat by $9 million and represented an acceleration from the 57% and 49% YoY growth rates in Q2 and Q1, respectively. On the Q3 call, management highlighted that wage pressure in the US is “pushing clients to move more quickly to an overseas delivery mode” which is driving demand for Task’s outsourcing services. On a sequential basis, sales increased 12% QoQ, which slightly lagged the 13% QoQ rise in Task’s headcount. It will be important to monitor this trend going forward to ensure that Task is able to improve efficiencies and grow sales faster than headcount growth.

Gross margin declined 251 bps YoY to 44% and adjusted EBITDA margin also declined by 70 bps YoY to 24% but beat management’s initial Q3 guide by 50 bps. The decline in margins was driven by costs related to the IPO and investments in new initiatives (Q3 call). Despite the decline in margins, GAAP net income rose 2% YoY to $12 million and adjusted EPS increased 25% YoY to $0.30/share, which was in-line with the consensus estimate.

Looking forward, management raised their full-year guide and now expect 2021 sales to increase 57% YoY to $749 million, up from the prior guide of 48% YoY growth (at the midpoint). Q4 sales are also expected to grow 55% YoY to $215 million. The Q4 guide for 55% YoY growth was an acceleration from the Q3 guide of 50%, and if Task outperforms its guide similarly in Q4 as it did in Q3, then sales will accelerate in the upcoming quarter.

Task’s recent performance has been strong as sales accelerated, margins remained robust, and guidance suggests a further acceleration in sales growth. However, there are some key risks that investors should be aware of going forward, which I outline in more detail next.

Risks

While Task has strong operational metrics, there are some key concerns that are keeping us on the sidelines for now. For instance, Task’s customer agreements include risky fixed-price contracts, meaning that Task carries the risk of project cost overruns. While not directly disclosed, we can proxy the company’s exposure to fixed price contracts by looking at the balance sheet for unbilled receivables, which are a direct result of fixed-price accounting. Utilizing this approach, it appears that around 34% of Task’s sales are from fixed-price contracts. As the name implies, the contract amount is fixed, which introduces the risk of cost overruns in the future.

Customers prefer fixed-price contracts since it passes the risk of cost overruns onto the contractor. This tradeoff can make it easier for the contractor to win new contracts but increases the risk of losses going forward. Task has a relatively high exposure to fixed-price contracts relative to peers. For instance, Grid Dynamic’s fixed-price exposure was around 10% of total sales, as Grid primarily utilizes low-risk master service agreements instead of risky fixed-price contracts (discussed in more detail above).

Task also has significant fixed expenses, which may be supporting earnings as expenses are temporarily stored on the balance sheet. For instance, Task’s Q3 capex increased 393% YoY to $15 million, or 8% of three-month sales. Furthermore, Task’s net property, plant and equipment (PP&E) has increased 27% YTD to $72 million, or 10% of total assets. This is high relative to Grid, which reported that quarterly capex was just 1% of Q3 sales and that net PP&E was 1% of total assets. A rise in capex and net PP&E may be shielding expenses from the income statement by storing them on the balance sheet, which temporarily improves margins and earnings.

Included in Task’s net PP&E is a risky account called construction in progress (CIP), which increased $9 million YTD to $14 million. Construction in progress is a unique account that is not depreciated until it is placed into service and is usually utilized by project-based companies (i.e. construction companies) and is not typically reported by outsourcing companies. The YTD rise in CIP was material and accounted 9% of YTD adjusted net income. Furthermore, the account increased by $5 million QoQ, which provided an after-tax $0.04 benefit to earnings during the quarter. Absent the sequential rise in CIP, Task would have missed its Q3 EPS estimate.

Another risk is the company’s significant customer concentration. For instance, Facebook (27% of Q3 sales) and DoorDash (11%) accounted for 36% of Q3 sales, however this is down from 44% in the year ago quarter. Task’s top five and top ten customers accounted for 61% and 76% of total sales in Q3, which also improved YoY from 67% and 81% in Q3 2020, respectively.  

Task is growing its topline rapidly due to its exposure to fast-growing technology companies. However, there are risks, such as Task’s exposure to risky contract types and the rise in fixed costs such as construction in progress. The company also has higher customer concentrations relative to Grid. We will be monitoring Task going forward but will likely hold off on initiating a position until its financials de-risk. In the next section, I revisit Fiverr, a marketplace for freelancers that outperformed during 2020.

Fiverr: marketplace for freelancers

The I/O Fund has covered Fiverr in the past, here and here. Below, I will be providing an update on the company’s most recent results and how they compare to other outsourcing firms such as Grid Dynamics and TaskUs. The key takeaway is that while Fiverr has reported strong growth, there are signs that momentum in its business is slowing, leaving us on the sidelines for now.

What differentiates Fiverr from other outsourcing firms is that the firm is a marketplace for freelancers, and Fiverr does not employ the labor that it supplies. The company saw a rapid rise in demand for its marketplace during the covid-pandemic as unemployment surged and remote work took hold, which was an ideal environment for gig workers to capture share. However, engagement on Fiverr’s marketplace has slowed, which is a concerning trend for future growth. I discuss these trends in more detail below.   

Recent results and slowdown in topline growth

As shown below, Fiverr’s sales have grown strongly, especially during 2020, but there are signs that momentum is dissipating. In the latest quarter, Q3 sales increased 42% YoY to $74 million, yet sales declined on a sequential basis by 1%, the first time sales have declined QoQ since Fiverr went public. Moreover, the 42% YoY growth rate represented a deacceleration from the Q2 and Q1 YoY growth rates of 60% and 100%, respectively, and represented the slowest pace of YoY growth since Q2 2019. This trend compares unfavorably to Grid and Task, which have both reported accelerating YoY growth and strong QoQ growth in the most recent quarter.

However, it should be noted that Fiverr outperformed during 2020, so its comparables are tougher than Grid and Task, which struggled during 2020. Nonetheless, markets are forward looking and enterprises having strongly rebounded in 2021, which are Grid’s and Task’s main customer cohort, while small business have struggled post 2020, which is Fiverr’s main customer cohort. The outperformance of enterprise customers relative to small business owners helps explain the divergent growth trends between Fiverr and other outsourcing firms such as Grid and Task.

Looking forward, Fiverr’s Q4 guide implies a topline growth rate of 37% at the mid-point, which would represent the slowest pace of YoY growth in Fiverr’s history as a public company. Nonetheless, while Fiverr’s sales are deaccelerating, the Q4 guide still represents 157% growth from Q4 2019, highlighting the overall strength in both Fiverr’s business and the general outsourcing market.

Continuing down the income statement, Fiverr’s gross margin slightly declined by 10 bps YoY to 83%, yet this is well above other outsourcing firms such as Grid and Task. The different gross margin profiles are due to the fact that Fiverr does not employ the labor it supplies, so its gross margins are mostly related to maintaining its software and marketplace rather than employees.

Adjusted EBITDA margin improved 180 bps YoY to 9.8%, which was well below both Grid’s and Task’s 20%+ adjusted EBITDA margins discussed above. Furthermore, the $3 million YoY increase in Fiverr’s adjusted EBITDA was entirely driven by an $11 million rise in stock-based compensation (SBC), which is a low-quality trend. This is because SBC is still a cost to shareholders, and signals that true profitability has not improved.  Non-GAAP earnings increased by $3 million YoY and non-GAAP EPS of $0.19 beat estimates by $0.17, yet the beat was driven entirely by a rise in SBC, a low-quality trend.

Risks

The biggest risk for Fiverr going forward is the decline in engagement on its platform. According to similarweb.com, Fiverr’s website visits have declined 2% over the last six months, which is a concerning trend that might signal declining demand for its marketplace.

It is noteworthy that Fiverr’s sales and marketing expense as a percentage of TTM sales increased 300 bps YoY to 54% as of the latest quarter. It is concerning to see that engagement has declined despite the relatively higher levels of marketing spend. Fiverr disclosed in it 20-F that lower engagement is a key risk, stating that “if user engagement on our websites declines for any reason, our growth may slow or stall.”

Another risk to Fiverr’s growth, which applies to most gig companies such as Uber, Lyft and DoorDash, is the political headwinds around gig workers being reclassified as employees. Earlier in the year, there were headlines that the Labor Security supported classifying gig workers as employees. This development could reduce demand for gig workers and thus reduce demand.

Furthermore, as outlined in the I/O Fund’s prior analysis of Fiverr, we explained that “Fiverr benefits from high unemployment and low hiring numbers because companies are looking for ways to save money.  If companies need talent on a budget, freelancing becomes the most attractive option.” The rapid improvement in the labor market could reduce demand for gig workers going forward. This trend may be causing a deacceleration in Fiverr’s business.

We chose Fiverr as a momentum play because hiring environments change and the current environment appears to favor outsourcing firms focused on digital transformation. Fiverr will likely continue to grow going forward, but the decline in engagement is a concerning trend that will need to improve before we reenter the name. In the last section, I conclude my discussion with an analysis of valuations and reiterate why we favor Grid in the current environment.

Valuation and conclusion

Below are the market cap and sales and earnings multiples for key outsourcing companies. Grid has been awarded a premium valuation relative to the peer median, yet this appears appropriate given its stronger growth rate and its exposure to highly technical labor, which is in high demand. Task appears relatively cheap compared to peers, based both on sales and earnings multiples. However, Task has exposure to risky fixed-price contracts and relatively higher levels of fixed-costs, which are high risk and warrant a lower multiple. Finally, Fiverr has also been awarded a premium multiple by the market, but this is likely due to its different business model which is primarily software based. Software companies generally receive premium multiples due to their low overhead and ability to quickly scale.

I wanted to cover outsourcing broadly and horizontally because it provides a clearer picture for what we are positioning for and why. The key takeaways are that the digital transformation trend is a massive tailwind that is driving demand for highly technical labor. Furthermore, cloud computing and hybrid work environments set the stage for outsourcing firms to capture share going forward. Grid appears to be best positioned, given its outsized growth and exposure to low-risk contracts. Nonetheless, Task, Fiverr and other outsourcing firms will likely continue to grow strongly as companies look to access talent on a global scale. We favor Grid for the current environment and may decide to add it to the momentum portfolio, but will also be closely watching Task and Fiverr for improvements in their businesses. We will keep you in the loop as we weigh these decisions.

Posted in Cloud Software, ProductivityLeave a Comment on Deep Dive on Outsourcing: a growing trend in the digital world

DocuSign Update: LTBH Closed Position

Posted on December 21, 2021June 30, 2026 by io-fund

We’ve held DocuSign for over a year although we have not added to this LTBH position for some time. Below, we discuss why we closed the position. Our members must make their own decisions, we simply offer transparency on why we add stocks to the portfolio and why we close some positions. We always remain flexible – even with LTBH. The companies we hold must continually earn a position in the portfolio. We add positions and close positions at our discretion and we offer full transparency because we think it’s the right thing to do with anything related to finance.

We plan to re-allocate more towards Asana, Monday.com and Zoom Video for the productivity/WFH/remote trend. We lump DocuSign into this category as a productivity-based cloud company for agreements and signatures and certainly WFH helps the company. However, we think the addressable market and growth will be stronger on the other three we mentioned.

Thank you! 🙂

DocuSign

DocuSign’s earnings report spooked the market with billings growth of 28% year-over-year and billings guidance of 22.2% next quarter. For the fiscal year ending in January, the billings growth is forecast at 36% year-over-year. The company said this was caused by slowing demand, urgent buying patterns that tempered and also “the environment shifted more quickly than we anticipated, and these were the primary contributors to our billing results in Q3 and our outlook for Q4.”

The CEO also took the blame for the slowing billings growth and stated he was more focused with handling the business that came from the urgency of the shift towards cloud rather than generating new demand. “And we really do believe it’s this core phenomenon of the demand was aggressive and we got focused on meeting that demand. And so, when that demand kind of started to come to — back to normalized, we weren’t ready. We weren’t executing. We hadn’t taken all those new folks that had only joined in the time of that meet demand sort of mode and we didn’t shift fast enough back to a mode of a normal generating demand.” And later, it was stated, “But the real — the underlying story here is that we did not execute in our field the way you should expect us to execute and we got to own that and we got to fix that, and that’s why we’re putting the focus as we talked about at the beginning of the call on that execution.”

Probably where our decision hinges even more is the lack of catalyst for DocuSign as it does not necessarily participate in the hybrid or remote work-from-home trend. I’m referring specifically to the trend where 30% of the workers globally and more than 50% of the workers in the United States will remain in a WFH situation after cities fully reopen, and productivity will need to be progressively maintained across remote workforces. These tools are ideally usage based or based per employee, whereas DocuSign is tied to the number of contracts being signed.

The blockchain could be a catalyst for DocuSign or it could be how the company is will become disrupted. According to management, the blockchain is too costly for the number of agreements that DocuSign facilitates but this could change over time. DocuSign has stated the blockchain can help with identity management, however, and it’s one of the use cases the company plans to pursue although this would ideally happen with a blockchain specifically made for auditing documents and e-signatures rather than native protocols suited for the financial industry or gaming.

It's also important to note that the company pointed towards a lack of cross-sells and upsells as another factor weighing on future bookings growth: “However, what we weren’t as successful at is getting as much of the cross-sell and upsell opportunity.” This is concerning to me long-term as the net retention rate for DocuSign has been in the 112% to 119% range and is currently in the 121% range. Ultimately, I’m not convinced there is enough an up-sell with this product to expand the customers that came onboard during 2020.

One analyst attempted to get a clear sign from DOCU on when a turnaround could occur and it seems at least until the second half of next year.

“And then, because it does feel like given the sales cycles for these larger contracts are at least 6 to 9 months, this could be something that impacts you at least until you anniversary Q3 of next year. So, just get a better understanding of the — how long those elements, I guess.” – Alex Zukin, Wolfe Research

Here was management’s answer which seems to indicate H1 could be better:

“Yes, similar to some of the other commentary, I think the right way to think about it is, again, the things that were toughest for H2 of this year are going to be the areas that were dramatically strong all last year and H1 of this year. And from a geography standpoint, that’s basically the U.S., right? And from a vertical standpoint, that’s going to be healthcare, life sciences, that’s going to be financial services, banks, insurance companies, et cetera, and a little bit on the technology telecom side. So, that’s — we just clearly see that in the data.”

Currently, analysts have full year revenue for next fiscal year at $2.61 billion, or 24.8% growth.

DocuSign technically beat on EPS and revenue in the current quarter and the company is profitable. The guidance for revenue missed with analysts expecting $575.3 million and the company guiding for mid-point of $560 million. The company reported free cash flow of $90 million compared to $38.1 million last year, for a EV/FCF of 73 compared to Zoom at 32. The company has $900 million in cash and cash equivalents.

For digging our heels in on Covid stocks, we are waiting to see what Zoom’s Q1 guide says regarding the company’s post-Covid growth potential. We also like Asana and Monday.com due to enterprise growth as well other reasons outlined in our Forbes editorial and published on the forum here.

Posted in Cloud Software, ProductivityLeave a Comment on DocuSign Update: LTBH Closed Position

Zoom Video: Unique Billing Cycle and WFH Trend

Posted on November 25, 2021June 30, 2026 by io-fund

This report is a 2-for-1 deal with Beth and Bradley both providing an analysis. Please reference Bradley’s Deep Dive on Financials Below.

This one has been especially challenging in terms of price action. Below, I tell you why we continue to hold the stock and added to it after the earnings report. If the market wants to give me a 15 forward P/S on Zoom, I’ll take it.

Growth is “slowing” because we are lapping extraordinary quarters. Zoom’s situation is very different from a company that put up 60%, then 50%, then 40%. I would call that slowing growth while l would call Zoom’s situation “tough comps.” There is an important difference.

When analysts “downgrade” a company yet set the price target comfortably higher than where the stock is trading at, then it’s meaningless because the analyst will be right no matter what happens. If you’re an institutional analyst, finding a way to be right no matter what happens with Zoom is probably a smart idea. The reason is that Zoom is very complicated to predict as management is offering very limited visibility into next year and because Q4 and Q3 are seasonal low quarters due to a unique billing cycle. We discuss the unique billing cycle in detail below.

The 350% revenue growth is a very hard comp to clear because consumers piled into the app unexpectedly. This has placed immense pressure on Zoom’s enterprise segment to carry the growth. Zoom is an enterprise company and the management had no intentions of being popular with consumers. Even now, the company does nothing to grow this segment other than to offer a free and lower priced tier. Zoom’s competition is Teams — not FaceTime.

One of the main reasons we want to continue holding Zoom is that hybrid work-from-home is an important trend for our portfolio. Asana’s growth is participating in this trend and Monday.com is also participating in the productivity tools category with work-from-home tailwinds. When we were down 40% in Asana, the portfolio manager Knox asked about my conviction and I said “we need to have more than Zoom for work-from-home – productivity tools will be winners this year.” The chances this trend wouldn’t carry Asana was low. Now, I’m reiterating “we don’t want to give up on the leader in work-from-home because the trend is not done yet.” On a side note, we will likely revisit Asana OR we will look at Monday.com if these companies get into a buy zone.

According to Gartner, 51% of knowledge workers will be working remotely by the end of 2021 up from 27% of knowledge workers in 2019. Looking forward, Gartner expects that 31% of all workers in the global workforce will be a mix of remote and hybrid with the United States at 53% of its workforce – in other words, not only knowledge workers. The senior research director who worked on the report stated, “Through 2024, organizations will be forced to bring forward digital business transformation plans by at least five years. Those plans will have to adapt to a post-COVID-19 world that involves permanently higher adoption of remote work and digital touchpoints.”

There are 3.3. billion workers in the world, which works out to about 1 billion remote workers.

Here's what is important to consider. On one hand, you could say that Zoom has 50% of the TAM already at more than 500 million users. However, those were many free accounts in the online segment. Instead, it’s important to consider that Zoom has substantial brand awareness yet only has 20% of the Global Fortune 2000.

Regarding productivity tools, Gartner reports 80% of workers are using collaboration tools for work, up from roughly half in 2019. Here’s the main statistic we think adds to our bull case: “Specifically, the use of meeting solutions surged during the pandemic. While workers globally reported that they spent, on average, 63% of their meeting time in-person in 2019, that number dropped to 33% by 2021 as more meetings took place over audio and video-enabled meeting solutions. The shift away from in-person meetings is expected to continue. Gartner predicts that by 2024, in-person meetings will drop from 60% of enterprise meetings to 25%, driven by remote work and changing workforce demographics.”remote work and changing workforce demographics.”

The good news is that Zoom is an enterprise product and always will be so this statistic directly applies (“enterprise meetings”). The consumer or online segment has distracted the market from the company’s core enterprise focus. Even today, Zoom is not attempting to expand on the consumer side or capture any market share here yet Wall Street has deeply discounted based on the drop-off in this segment. I discussed why this reminds me of when the market was deeply discounting Nvidia for fall-off in crypto mining in 2018 when I openly and consistently said crypto mining is not Nvidia’s thesis – rather the story is AI acceleration in the data center segment. Nvidia struggled to keep up with tough comps in Q4 2018 after crypto mining unexpectedly drove record revenue.

Zoom must execute on the enterprise side but there’s no reason in the recent earnings report to think they won’t. Meanwhile, the market is concerned over the wrong part of the story. Let’s talk about Q3 and Q4 specifically.

Why Q4 is Lower

An important factor as to why Zoom has reported lower third quarter (35%) and also low fourth quarter revenue guidance (19%) is because enterprise revenue is billed in Q1 and deferred revenue and billings are lower as the year continues.

So, how did Zoom put up its biggest quarters during Covid in Q3 and Q4? Well, it’s because consumers were piling in and paying monthly. This places Zoom in a predicament because enterprise is where the growth is coming from (and should be coming from) but the billing cycle means enterprise revenue is very weak in the second half at the very point in time that Zoom has high comps to clear.

The analysts covering the stock point towards lower deferred revenue growth as a concern, yet this is also front half-weighted.

“Turning to the balance sheet. Deferred revenue at the end of the period was one point two billion dollars, up thirty nine percent year over year from eight fifty five million dollars, and slightly up quarter over quarter. Looking at Q4, we expect the year-over-year growth rate in deferred revenue to be in the mid twenty. This is driven by the cyclical decline in the average remaining term of our annual customer contracts, which are front-half weighted.”This is driven by the cyclical decline in the average remaining term of our annual customer contracts, which are front-half weighted.”

There was a question from a financial analyst who covers Zoom and yet was not clear on this point. I’ve included the transcript below. I think it’s important to put into context what is contributing to the slower Q4 growth. Candidly, I find it strange that the analyst had to ask again as it’s pretty clear what management is saying. The last analysis I/O Fund published discussed this here when we said: “Please also note, that Zoom has what’s called “front-weighted seasonality” which means contracts renew more in the first half of the year than the second half of the year. This is technically a headwind to Q3 and Q4 although that was already taken into account with the guide.”

Here's the earnings call transcript:

Kyle Keirstead, UBS

“39:21 Okay, Great. Maybe Kelly, metrics like deferred revenues and RPO are certainly not the most important to watch with Zoom, but they can be indicative of changes in the business, so it's still important to keep an eye on them. And you made some color about DR and RPO next quarter that I'd love if you could elaborate. I think on DR you mentioned that it'll grow mid-twenties due to a cyclical decline in average remaining term of annual contracts. I'm not sure I totally understand what that means. So I'd love to ask for a clarification. And then likely as well on RPO, you mentioned that we would see a shift back to long term plans. I'm wondering if you could elaborate on that as well. Thanks so much.”

“40:05 Yes. So for deferred revenue, there's two things to remember, which is the seasonality trend of our renewal is that Q1 is the largest quarter for renewals and Q4 is the lowest. So, in terms of new deferred coming on to the books, Q4 is the lowest quarter because of that, as well as the fact that Q1 is the largest quarter when deferred gets out of the balance sheet, but they are annual contracts, by the time you get to Q4 most of that has already been amortized and recognized. There is only twenty five percent of it in theory about left when you come into the quarter. So the combination of the fact that anything added in Q1 is almost fully amortized and will get refilled and renewed back in Q1. And the fact that Q4 is the lowest renewal quarter, those two things are what's driving this trend of renewals. — Sorry, of deferred, which I know is probably counter intuitive to any other company that you see because of the seasonality that we have.”

Karl Keirstead

41:25 Yes. And so the fact that DR growth would slow to mid-twenties is due to what?

Kelly Steckelberg

41:30 It's due to the fact that Q4 is our lowest renewal period as well as all those annual renewals that came on in Q1, which is the biggest quarter are now almost fully amortized and recognized.

Kelly Steckelberg

41:49 And then this has a strong impact on billings and RPO as well, because the same thing like they are adding to the building of the collections are happening earlier in the quarter and the remaining term is being amortized throughout the year, so there is — it's the short amount of contract left during Q4.

The goal of my analysis is not to sugarcoat the slowing growth in the consumer or online segment that is billed monthly. That growth is slowing – no argument here. Rather it’s to help put into context that the 19% growth is not reflective of enterprise growth. Zoom is and always will be an enterprise story. In fact, the company is so ambitious at the enterprise-level that its goal is to disrupt traditional telecom with cloud communications.

Let’s Talk About the Enterprise Segment

Zoom is returning to an enterprise story with strong growth in customers that spend over $100K. The growth in this segment is higher than pre-pandemic levels at 94% year-over-year. This is on a high base, as well. The law of large numbers states it’s much harder to grow 94% YoY on a base of 1289 customers (2021) than to grow 86% on a base of about 350 customers (2019). The acceleration here is impressive if we remove 2020 as an anomaly and on top of the strong 2020 base.

When you separate the segment of under 10 employees, we can see the effects Covid had on the company with the current quarter being the highest hurdle to clear at 485% growth in the year-ago quarter although Q4 is not much easier to clear in terms of comps with 470% growth. To be honest, the fact the growth isn’t negative in this segment is a miracle. It seems preposterous that any consumer would be getting on Zoom for the first time 18 months into the pandemic – meaning negative growth would be logical. Of course, the growth is probably small teams creating accounts. Don’t forget that any churn in free accounts like K-12 don’t affect revenue growth.

Notably, we are going through a hard stretch for enterprise account growth in terms of comps with 156% growth and 160% growth to clear from the year-ago quarter of Q4 and Q1. The last two quarters Zoom has done an excellent job of maintaining and pacing growth here. I’m expecting Q4 to be lower in enterprise growth while hoping Q1 will resume strength again here.

What was Zoom’s valuation when it was fully understood to be an enterprise story? At its lowest point, it was at 30 P/S and at its highest point it was at 60 P/S in 2019. Once we lap the consumer growth and clear it out, which is weighing on Zoom’s enterprise story, then we should see these valuations again.

The I/O Fund thinks Zoom is oversold at these levels.

Bradley also pointed out on the forum that enterprise is showing strength in long-term deferred revenue, which grew 30% year-over-year compared to 26% growth in the year-ago period. This could be a return-to-normal after concessions were made during Covid (Datadog also moving in this direction), yet it shows strength to lengthen a contract period. He does a deep dive on the financials below.

The one thing that bothers me about the Zoom earnings report this quarter is the Zoom Phone Acceleration slide disappeared as did the numbers for account growth over $1 million. This could indicate the company is not disclosing the growth rates because they were weaker than expected. This is what we got last quarter that was missing from this quarter’s presentation:

Does Zoom Have a Catalyst on the Horizon?

The catalyst for Zoom remains the transition to hybrid and remote work. What makes a market is demand and Gartner predicts strong demand through 2024. Zoom Phone also remains a catalyst with one analyst on the call pointing towards the addressable market of 400 million business phones on legacy technology. AR/VR is a catalyst as Zoom will likely release an avatar and other augmented features. You likely saw that Facebook “Meta” is now integrated with Teams. There are technically integrations already with Zoom and Meta, as well, and Facebook worked with Zoom on Portal. As you know, I don’t think Facebook is actually leader in this space and Zoom could easily acquire a startup for avatars or AR/VR features. Hybrid events is another catalyst that we’ve covered in the past on our LTBH webinar.

Bringing video to the contact center as the video engagement center is not something I would shrug off although it does require more time to build a solid solution. Zoom is also spending its cash to encourage developers to build on its platform, which is a tried-and-true approach to innovation.

Where this Leaves Zoom Investors

There is certainly some suspense here as there is no visibility into Q1 at this time. Q4 tells us essentially nothing about how Q1 will perform. Again, this is partly due to the unique billing cycle and partly due to unusually high comps this year. Management is not willing to discuss guidance more than a quarter out. The combination of tough comps and seasonally low Q3 and low Q4 has beat up the price quite a bit. I/O Fund is willing to wait another quarter as the guidance for Q1 will start to show us what post-Covid Zoom truly looks like.

Deep Dive into Financials

By Bradley Cipriano

Zoom’s Q3 sales increased 35% YoY to $1.050 billion, which came in ahead of the Street’s estimate by $31 million (3%). Q3 also marked the 14th consecutive quarter that sales increased on a sequential basis. It is impressive that Zoom has been able to continue to grow sales every quarter even after its blockbuster 2020 results. Looking forward, management raised their guidance and now expects that total FY2022 sales will increase by ~54% YoY to $4.080 billion at the mid-point, which also implies another quarter of sequential growth.

Management also provided guidance for bookings, which is a key metric used by investors to gauge the sustainability of future topline growth. On the call, CFO Kelly Steckelberg stated that the company expects deferred revenue to increase around “mid-twenty” percent YoY in Q4. This implies a bookings growth rate of just 7%, which seems low, but is due to tough comps as bookings had increased 320% YoY in Q2 FY2021. Furthermore, the company’s bookings have become more seasonal and are now front-loaded to the beginning of the year. As a result, Q4 bookings will be relatively depressed while Q1 FY2023 bookings will be more robust. Nonetheless, the relatively low bookings guide may have spooked investors.

The soft bookings guide was offset with strong trends in RPO and net deferred revenue. RPO represents contracted sales that have yet to be fulfilled and can be used as a proxy for forward growth. RPO increased 51% YoY to $2.5 billion, while RPO to be completed in the NTM increased 39% YoY to $1.6 billion. Stated differently, long-term RPO increased 80% YoY to $821 million, which highlights Zoom’s strength with enterprise customers. Enterprise customers signing long-term deals is a favorable trend as it showcases their commitment to Zoom’s products. We can also see this in deferred revenue trends, as long-term deferred revenue increased 30% YoY, the fastest pace of growth since Q2 2020.

However, despite the strength in enterprise, small customer accounts do represent a headwind to growth in the near term. CFO Steckelberg explained on the Q3 call that small/online accounts represent a headwind that has been incorporated into the Q4 guide. She added that online churn in Q3 performed better than they had initially expected at the beginning of the year, but that online/small accounts are more impacted by the holidays than enterprise customers, leading to temporary increases in churn. This churn should reverse in FY2023, leading to stronger growth in future quarters. Furthermore, small accounts fell YoY from 38% of total sales to 34% of total sales in Q3, highlighting that this customer cohort is not as significant as enterprise customer strength.

Even with these temporary churn headwinds, forward looking metrics remain strong. For example, the growth in NTM RPO was also strong and grew 39% YoY and NTM RPO represented 38% of next twelve-month sales, up 751 bps YoY. The increase in NTM RPO as a percentage of forward sales signals that Zoom has more contractual support for future sales, which improves the quality of forward growth (Zoom is more likely to meet or exceed its sales targets).

Trends in deferred revenue also highlight the quality of recently reported sales. Net deferred revenue (which is total deferred revenue less accounts receivables) increased 41% YoY to $808 million, which was faster than the 35% YoY increase in sales. Looking forward, net deferred revenue represents 27% of NTM sales, which is up 309 bps YoY. The increase in net deferred revenue provides balance sheet support for future sales, which improves the quality of forward sales growth. So, while bookings may be slowing, the quality of the company’s forward sales is improving. In our opinion, analysts are likely being conservative with their forward sales estimates.

Continuing down the income statement, gross margin increased 750 bps YoY to 74%, while non-GAAP gross margin increased 774 bps YoY to 76%. Non-GAAP R&D and S&M expense margin increased 320 bps and 444 bps YoY to 6.4% and 22.6%, respectively, while non-GAAP G&A expense declined 163 bps YoY to 7.8%. It is great to see that management has kept G&A under control despite the surge in sales during the last two years. Following these trends, non-GAAP operating margin increased 173 bps YoY to 39.1%, and non-GAAP EPS also increased 12% YoY to $1.11, which beat by $0.02.

Finally, cashflows also remained robust during the year. In the LTM, free cashflow increased 60% YoY to $1.7 billion, which followed a 1,019% YoY increase in the prior year quarter. Relative to TTM sales, TTM FCF margin fell 1,063 bps YoY to 42%, but this remained well above the pre-covid levels of 17% (in Q3 FY20). Zoom’s valuation also does not appear to correctly reflect the company’s strong cashflows. As shown below, Zoom’s EV/FCF metric is well below other SaaS peers, yet Zoom is growing nearly 2x as fast as the peer median.

In all, Zoom beat top and bottom -line estimates and raised its sales guide for FY2022. However, trends in bookings may have spooked investors as they are expected to grow just 7% YoY next quarter, which could signal that sales may slow down in FY2023. However, this is offset with a rise in both contractual and balance sheet support for future sales as NTM RPO and net deferred revenue increased YoY relative to forward sales estimates. This increase in support for future sales improves the quality of forward estimates and suggests that sales estimates are conservative. Furthermore, gross and operating margins improved YoY while cashflows remained robust and increased YoY despite tough comps. Zoom remains a high-quality company with strong growth and cashflows and also appears to be undervalued relative to other SaaS companies.

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I/O Fund – Bill.com Reports Another Blockbuster Quarter

Posted on November 5, 2021June 30, 2026 by io-fund
I/O Fund – Bill.com Reports Another Blockbuster Quarter

In the video below, I quickly go over Bill.com’s Q1 FY2022 results, which pushed the company’s stock to a new all-time high. Bill.com’s business model is bifurcated between subscription sales and transaction fee revenues, both of which accelerated in the most recent quarter. In fact, transaction revenues have exploded and grew over 300% YoY!

The company’s balance sheet is also clean as Bill.com operates an asset light business model. Cash is over $1 billion and the majority of assets on the balance sheet relate to cash held for clients. With sales accelerating and a strong cash balance, Bill.com appears poised for strong growth going forward. Watch the video below to find out more!

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MongoDB Update: Atlas Helps Accelerate Growth

Posted on September 9, 2021June 30, 2026 by io-fund

MongoDB Update: Atlas Helps Accelerate Growth

by Beth Kindig

We discussed on the forum that we like the Elastic setup and we want to add that we also like MongoDB in terms of both fundamentals and technicals. Below, we revisit MongoDB, a company that we have owned in the past, and our coverage of Atlas, a product that we expanded on in July of 2019.

In addition to these two, we have been eyeing Confluent (CFLT) a recent IPO. We will cover this company soon yet want to caution our readers as to the likelihood of a company holding its IPO opening price after the lock-up expires. This is very rare even for quality companies. Therefore, if we enter a company prior to lock-up, we sometimes have to exit and re-enter again due to the nature of IPOs.

You can read our past analysis here on MongoDB

And my previous editorial coverage of Atlas here from 2019.

Atlas Update:

MongoDB is officially an Atlas company with 56% of revenue coming from this product. The CEO ended the call by saying that aren’t many businesses growing at 80% with a run rate of $0.5 billion. He is talking specifically about Atlas. In fact, Atlas is mentioned on the earnings call 90 times (!)

MongoDB is officially an Atlas company

Here’s a quote from the call:

And I think you’ll see us continue to invest aggressively in Atlas, because every customer that we know, even the customers who are predominantly on-premise, they know that the benefit of using MongoDB is that they can start on-prem, but they have a very seamless path to the cloud. There’s no forklift upgrade. There’s no rewrite of the application code. It’s just a very seamless migration path. And so there’s different customers based on the regulatory environment they’re in, compliance reasons, sometimes even cultural reasons. They may be moving more slowly. But every customer has a very clear migration path to the cloud and we believe the ultimate destination will be Atlas.you’ll see us continue to invest aggressively in Atlas, because every customer that we know, even the customers who are predominantly on-premise, they know that the benefit of using MongoDB is that they can start on-prem, but they have a very seamless path to the cloud. There’s no forklift upgrade. There’s no rewrite of the application code. It’s just a very seamless migration path. And so there’s different customers based on the regulatory environment they’re in, compliance reasons, sometimes even cultural reasons. They may be moving more slowly. But every customer has a very clear migration path to the cloud and we believe the ultimate destination will be Atlas.

Atlas is the MongoDB product that allows the flexibility and scale of a document database with the automation of the cloud. The company took the well-loved NoSQL database that put MongoDB on the map and allowed companies to leverage NoSQL in the cloud and connect pipes to companies like Snowflake for structured and semi-structured data analysis. MongoDB has done well because its platform is nearly universal in terms of training and software developer experience. The fact that MongoDB is a highly requested skill across software developers is not a moat, per se, but it’s helped the company remain defensible. You’ll see here that MongoDB is the top-ranking document store with a comfortable lead in terms of score and is also in the top 5 database systems worldwide. Of the top 5, it’s the top-ranking NoSQL database.

The global NoSQL market was worth $4.9 billion in 2020 and will be worth $29.6 billion In 2026. This is equal to the SQL database market. With Atlas, developers can leverage any cloud infrastructure company and also leverage best-of-breed data analytics, when needed, such as Snowflake. Essentially, MongoDB is integrated with every major player and this has helped the company do well in a multi-cloud environment. Elastic is also a NoSQL database yet is primarily a search engine, and therefore, superior in terms of search with better tokenizers and analyzers that result in a more advanced search.

Here is why the market is excited about MongoDB as we’ve seen Atlas re-accelerate two quarters in a row.

A few things that could drive the more growth in the future is the ease-of-use features the company launched recently. The first is Atlas Serverless which allows a company to add compute and storage during traffic spikes or scale back during low usage periods. MongoDB will charge for usage and will maintain the servers for scaling compared to SQL which tends to charge on an hourly basis. This can help Atlas’ growth because it now competes with serverless databases like Google’s Firestone and expands the customer base to include those who can’t or don’t want to pay for dedicated Atlas clusters. It also allows for more integrations with serverless app platforms. As MongoDB put it in the earnings call, “We expect Serverless to drive more customer demand, because getting started on and using Atlas just became even easier.”

The release of MongoDB 5.0 in July includes Live Resharding, which simplifies the process of splitting a database into smaller pieces for horizontal scale. MongoDB now handles the data redistribution and backend synchronization of moving the data to the appropriate shards. The company also allows for time series data to sequence data in order of time. Of the 5.0 updates, the Versioned API release was the most requested change, which allows developers to update or change an API without breaking the client integration.

The 5.0 release followed the 4.0 release which improved the Atomicity, Consistency, Isolation and Durability (ACID) which is a set of properties offered in SQL databases that helps to make accurate transactions. Previously, NoSQL databases prioritized speed by complying with ACID on a single-document level. With the 4.0 release, MongoDB can compete with SQL on multi-document ACID transactions, which puts the company in a stronger position for e-commerce companies and also enterprises. This was an important release because it combined the best of both worlds, which is the speed of NoSQL with the transactional accuracy of SQL.

The main takeaway from MongoDB’s fast iterations of 4.0 and 5.0 is that more enterprises can use MongoDB because it’s bridging the gap with the benefits of SQL and serves both on-prem and cloud by allowing for a seamless transition if/when the enterprise is ready. Here’s a quote as to how Atlas has evolved since its launch:

Atlas has clearly become a mission critical platform. In the early days, there were probably people were, obviously, being a new service and people didn’t know what to expect. You saw more dev and test workloads, perhaps, peripheral or Tier 3 workloads moving on to Atlas. But as people got more and more experience with Atlas, as we added more enterprise features to Atlas, people became increasingly more comfortable and now we’re seeing, very, very large and demanding applications move to Atlas, even from some of the more conservative mainstream organizations out there. So what we’re really seeing now is enterprise adoption of Atlas at scale.as we added more enterprise features to Atlas, people became increasingly more comfortable and now we’re seeing, very, very large and demanding applications move to Atlas, even from some of the more conservative mainstream organizations out there. So what we’re really seeing now is enterprise adoption of Atlas at scale.

Notably, the recent FedRAMP approval could also be a catalyst for MongoDB as the company is able to serve local and federal governments now.

Multi-cloud is another driver, which we will expand on with in a cloud report for next week so that our members can have a more holistic view of why this trend is critical to have exposure to. On a similar note as multi-cloud, our past Atlas coverage focused on MongoDB’s ability to stave off competitors who had cloned its product, such as Amazon’s Document DB. At the time, the market was concerned MongoDB would lose substantial share to AWS. We thought that was unlikely as during the OSCON conference Amazon had stated that Atlas was the segment winner and that Atlas growth had continued after the AWS DocumentDB release. During that time period, I was particularly fond of this comment by the CEO, which exudes confidence: “Imitation is the sincerest form of flattery, so it’s not surprising that Amazon would try to capitalize on the popularity and momentum of MongoDB. However, developers are savvy enough to distinguish between the real thing and a poor imitation.” Dev Ittycheria, MongoDB’s CEO

Notably, MongoDB is fully valued at 38 forward P/S and won’t rank on cash efficiency in terms of the cloud category. Similar to Snowflake, competing with tech giants costs money and we can see this reflected in the sales and marketing costs with both Snowflake and MongoDB in the upper range for this cost.

Financials:

By Bradley Cipriano

MongoDB reported strong Q2 FY2022 results on 9/2/21 which beat both on the top and bottom-line. The 20%+ move in the stock price coupled with a strong surge in volume following the results suggests that there was a shift in the narrative. If so, MongoDB could be nearing an inflection point, where sales will reaccelerate and grow faster than usual, therefore, attracting a premium multiple.

While sales growth recently accelerated (growing 44% YOY, the fastest pace of growth since Q1 FY2021), the company’s core product, MongoDB Atlas, grew much faster at 83% YoY. This also represented the second quarter in a row where MongoDB Atlas sales accelerated on a YoY basis. Specifically, MongoDB Atlas sales increased 83% YoY, which represented the fastest pace of growth in the last six quarters. As shown in the chart above, MongoDB’s Atlas revenue growth rate has been trending up in recent quarters, suggesting that MongoDB is nearing an inflection point in its growth rate. Atlas accounts for 56% of MongoDB’s total sales and the net sequential dollar increase doubled in the recent quarter from $8 million in revenue to $18 million. Seasonally, Q2 tends to be stronger than Q1, adding to this increase.

Another key indicator that MongoDB’s business is doing well is the increase in downloads of MongoDB’s free basic products. The company utilizes an open-source distribution model, where users can download the basic version of MongoDB’s products for free. Once these users become familiar with the products and integrate them into their work flow, then they often convert to paying customers.

MongoDB reported that downloads in the LTM increased 50% YoY to 75 million, bringing the cumulative downloads of MongoDB to over 200 million. Moreover, the 75 million downloads over the last 12 months was greater than the cumulative downloads in the first 11 years of MongoDB’s existence. Since downloads often result in paying customers, the surge in downloads is a leading indicator of future sales. We can see that MongoDB is taking advantage of the surge in downloads, as the company has ramped its expenditures on sales and marketing expense to convert these new users into customers. 

 

Customer metrics have also accelerated, as customers with ARR over $100k grew to 1,126, up 37% YoY and above the 36% and 30% YoY growth rates in Q1 FY2022 and Q4 FY2021, respectively. Total customer count grew 44% YoY to 29,000+ customers, while Atlas customer increased 46% YoY to 27,500+ customers. It is great to see that customers are driving growth (+44%), rather than an increase in price. Since raising prices is ultimately an unsustainable trend, we prefer to see growth driven by volume (customer count) rather than price.

Another key trend to monitor going forward is international growth, especially growth in Asia. In February 2021, MongoDB announced a global partnership with Tencent Cloud. The company also has a partnership with Alibaba Cloud. These partnerships have benefitted MongoDB, as sales to Asia increased 84% YoY to $20 million. Asia accounted for just 10% of sales in the most recent quarter, which means that there is plenty of runway left to capture share in the Asian market.

In summary, MongoDB appears to be nearing an inflection point as the company’s core product, MongoDB Atlas, has accelerated for two consecutive quarters. This acceleration may continue, as downloads have also greatly increased and downloads are a leading indicator of future sales since free users usually convert into paying customers. There were more downloads in the last twelve months than in the prior 11 years, suggesting that growth will remain robust going forward. MongoDB has also ramped its investments in sales and marketing to convert free users into paying customers, which should help support a further acceleration in sales going forward. Lastly, the company has started ramping in Asia with key cloud partnerships, with a long runway of sales available in the APAC key market.

 

 

 

 

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Zoom’s Q2 Earnings Update: What Happened?

Posted on September 1, 2021June 30, 2026 by io-fund

Zoom’s Q2 Earnings Update: What Happened?

by Beth Kindig

If you own Zoom, why are you invested in the company? That’ll be a key thing to answer as the market is clearly doubting the company. I know exactly why we are in the stock. Before I review our thesis and why the earnings report was stronger than the market is pricing in (again, for our purposes), I want to begin with the bad news.

The bad news is that the online business is declining and management is being very conservative in regards to their guidance because they’re unsure of how to forecast the churn and lower signups in the individual and small account category. Zoom uses the words online business to refer to the small accounts that sign up online. They use the words channel and direct to refer to the enterprise sales that require their sales team.

The annual forecast of 51% revenue growth places Zoom in the top tier of cloud stocks this year in terms of growth – and that’s especially impressive considering their 300%+ quarters last year. Some are referring to this as a pull forward but that’s not accurate. A pull forward refers to business you would have secured at one point yet it comes earlier or consolidates into a single quarter or time period. What Zoom experienced was a leap from enterprise to consumer during Covid with consumer not being its core business. This is not a pull forward because consumer was a bonus or unexpected use case for the product. It reminds me of Nvidia’s use case with crypto mining, which the market had a severe reaction to, even though crypto mining was not in Nvidia’s product road map.

There are some reports that point towards a deceleration across accounts as the issue. Well, yeah … it has to decelerate from 300%+ but what’s the deceleration referring to exactly? The write-ups will say something like “User growth exploded for Zoom throughout the pandemic, with the number of customers with 10 or more employees skyrocketing 458% from 66,300 in fiscal Q2 2020 to 370,200 during the company’s fiscal Q2 2021. That growth, however, slowed in Q2 2022 to 36%, with the company reporting 504,900 such customers.”

That looks scary yet the revenue growth in Q2 2022 of 51% is not a problem as it was carried by the critical enterprise segment. I review those numbers below. Believe it or not, some enterprise segments actually accelerated from last year. You wouldn’t know that from the earnings reaction.

However, let me be really clear that the reason the market is spooked is the fiscal year guide, and subsequently what it means for Q4’s growth and beyond. The confusion around the current quarter is mainly journalists trying to figure out what’s causing the sell-off and thinking it was something in the current quarter’s ER so you’ll see those quotes like what I pasted above.

Here's the question on the earnings call that caused the sell-off Tuesday:

So, I look at your implied guide for Q4. It seems like you're guiding it to decel to around 12% or so, plus or minus from 30% or so in Q3 with a similar compare I would argue. Now, it seems like it'll actually be down potentially sequentially from Q3. So, can you elaborate on why that might be the case? You talked about online issues. How long do they last, for example? And if we go to like 10% to 12% growth in Q4, should we accelerate afterward if we — the compares get easier, how should we think about next year? –. It seems like you're guiding it to decel to around 12% or so, plus or minus from 30% or so in Q3 with a similar compare I would argue. Now, it seems like it'll actually be down potentially sequentially from Q3. So, can you elaborate on why that might be the case? You talked about online issues. How long do they last, for example? And if we go to like 10% to 12% growth in Q4, should we accelerate afterward if we — the compares get easier, how should we think about next year? – Shebly Seyrafi, FBN Securities

Here was the answer from management. Notably, Zoom calls the individual accounts the “online segment.”

“Yes. So, in terms of what you're seeing in Q4, it is continued uncertainty around headwinds in the online segment, absolutely, it’s driving that. And we're — in terms of what that implies for next year, we're not ready to give FY'23 guidance today, unfortunately. So we will be prepared to do that when we get on the Q4 earnings call and, of course, we'll have a lot more earnings at that point to share with you, but that is what – exactly what continues to drive that in Q4.” – Kelly Steckelberg, CFO Zoom it is continued uncertainty around headwinds in the online segment, absolutely, it’s driving that. And we're — in terms of what that implies for next year, we're not ready to give FY'23 guidance today, unfortunately. So we will be prepared to do that when we get on the Q4 earnings call and, of course, we'll have a lot more earnings at that point to share with you, but that is what – exactly what continues to drive that in Q4.” – Kelly Steckelberg, CFO Zoom

My read on the situation is that management doesn’t know what to expect right now. It was an unexpected situation last year and unwinding from that is hard to model. Please also note, that Zoom has what’s called “front-weighted seasonality” which means contracts renew more in the first half of the year than the second half of the year. This is technically a headwind to Q3 and Q4 although that was already taken into account with the guide.

So, where does that leave us considering Zoom is a LTBH position but nearly 5% allocation? As annoying as this may be, I don’t see any change to the thesis we set out for Zoom. There is confusion about the company’s revenue segments and how they’ll unwind but this earnings report saw accelerating growth in enterprise. Therefore, at most, I see us taking the allocation down to 3% and then back to 5% on a breakout. The reason is we will keep the 3% minimum is that this company is rare and special, I’ve already made that case many times.

Cash is the great equalizer in terms of product-market fit; if you knew nothing else about product, that’ll quickly communicate to you the relationship a tech company has with its customers in any given market. Cloud isn’t ad-tech, where it’s this cash efficient either, which makes Zoom’s cash even more rare. Why is Zoom able to keep costs so low while growing this rapidly? I expand on this below.

I want to point out that Knox has done an excellent job with this position as the highest entry he’s guided was in the mid-$300s with the high-$200s in May. He was extremely clear when Zoom became overextended into the $400s and even $500s, that we were not buyers. Therefore, we are about a 10%-15% drawdown from our last entry. It’s not only our wins that make a portfolio but it’s also avoiding the losses. We take both very seriously.

Enterprise > Consumer

Consumers turned to Zoom during Covid because the product is easy to use and has a viral mechanic, which is the easy-to-share URLs that allow a frictionless video call without logging into accounts or downloading software. 

Zoom is clear on who and what they are. The Five9 acquisition that we covered in-depth here expands their enterprise footprint from employee communications to customer communications for call centers.

Channel and Direct Business drove the revenue results this quarter and the company clearly stated they expect this growth to be “robust” into the future. The company grew revenue by 54% year-over-year to $1.02 billion, exceeding guidance of $990 million.

Enterprise customers that spend more than $1 million dollars in ARR grew by 77% year-over-year. Zoom also reported 131% year-over-year growth in accounts with greater than $100,000 in trailing twelve months of revenue. This was an acceleration from 112% growth in the year-ago quarter.

The Net Dollar Expansion rate for customers with more than 10 employees was above 130% for customers. This is contributed to an increase in spend and upsells on Zoom Phone and Zoom Rooms.

Zoom Phone grew customers by 241% year-over-year and the company “set a record for the largest Zoom Phone deal to date twice in the same day.” There are now 26 customers with more than 10,000 seats. The incremental revenue was driven primarily by new customers. The company is growing Zoom Phone seats at a rate of 1 million per 8 months.

Here's an important excerpt from the call: “In addition to these great customer wins, we also closed another strategic channel partnership with Telkomsel, the largest cellular operator in Indonesia, which is the world’s fourth largest country by population. Telkomsel understands and wants to support their 170 million subscribers’ need for seamless and reliable virtual meetings to thrive in the digital workplace era. They will be leveraging the power of Zoom’s Developer Platform and ISV Partner Program to deliver a fully integrated solution via their CloudX offering for the Enterprise segment and Zoom native apps for the Consumer segment.”

Signing one cellular operator can make up for a lot of online accounts. Telkomsel’s CloudX is unified communications and a contact center solution. As noted in past analysis, Zoom also has partnerships with British Telecom, Lumen Technologies, and Orange Business Services. Zoom’s Distributor Partner Program includes Carahsoft Technology Group in the U.S., Nuvias Unified Communications in Europe, eLink Distribution AG in DACH, and West Telco in LATAM and EMEA, Avant Communications and Intelisys.

 

Zoom’s Cash

There’s no doubt that Zoom’s bottom line is exceptional with operating income of $1.5 billion expected in fiscal year 2022 and adjusted EPS of $4.75 to $4.79.

We can also see that Zoom’s earnings turn into cash, highlighting the high quality of its results. For instance, YTD FCF increased 45% YOY to $909 million, which is impressive considering YTD earnings were $544 million. Zoom’s cashflows are higher than its earnings, which improves the quality of recently reported results.

The firm’s cashflows are largely driven by pre-payments from enterprise customers, which are stored in deferred revenue. Deferred revenue was a healthy $1.15 billion as of Q2, up 62% YOY, and signaling that enterprise customer growth remains strong. As discussed above, a lot of the uncertainty in management’s guide comes from smaller accounts (online accounts), so it is good to see that Enterprise has amble cash support for future sales.

We can gain further confidence that Enterprise is performing strong by scaling deferred revenue to expected H2 enterprise sales. Zoom disclosed on the Q2 call that 40% of its sales are from monthly payers (online accounts), which do not prepay revenues and as a result, do not drive deferred revenue. Last year, around ~40% of Zoom’s H2 sales were from monthly payers.

By stripping out the 40% monthly payers from the H2 guide, we can see that enterprise sales are expected to increase to ~$1.2 billion in H2. Considering Zoom’s $1.15 billion deferred revenue balance, the company’s H2 enterprise sales are 94% supported by pre-payments of cash (deferred revenue), up YOY from 72% support in the prior-year quarter. Viewed differently, Zoom’s enterprise sales are performing stronger than they were last year. If you believe that Zoom’s story is driven by Enterprise (we do), then this is a great trend to see. 

However, it also means that any raises or beats for Q4 will require online payments to come in stronger than expected since enterprise is accounted for in the deferred revenue balance.

 

Hybrid Work-from-Home

As stated above, Zoom Phone is the most prominent product that can drive future revenue growth as the telecom and cellular operators embrace cloud-native. Quite a bit of this will be driven by the developer platform that Zoom has launched and Zoom Apps.

However, hybrid work-from-home is not to be overlooked. Zoom Rooms and Zoom Events are the two products that fall into hybrid WFH.

According to Gartner, by the end of 2021, 32% of workers worldwide will be remote while 51% will be working in a hybrid environment. As you can see from the chart below, Gartner sees this increasing from 50% to 60% in the United States with more percentage increases in India and Western Europe. Zoom Rooms facilitates this by allowing office conference rooms to connect with the remote employees.

Zoom Events capitalizes on the event industry which is one of the last to resume after Covid. It’s not hard to imagine that events will end up being hybrid too, moving forward, to help reduce travel and maximize the number of attendees. Right now, 73% of event planners believe hybrid will be more common in the future.

Conclusion

I’ve been here many times where the wrong revenue segment is driving a market reaction. Zoom is not a consumer story and the current earnings results are showing robust enterprise sales.  Regardless, I won’t sugar coat anything with my readers and Q4 is a gamble right now. That’s the issue and why we saw a 16% decline the day after earnings.

I’ve laid out why we will remain in our position so you can make an educated decision for yourself. We also offer backup with Knox’s entries and so you’ll know when the company is rev’ving up again. We won’t blink an eye when the charts say the timing is right to increase allocation. In my opinion, the chances are incredibly high that Zoom becomes the leading cloud-native communications company globally. Notice I’m not saying the leading web conferencing app and notice I’m not saying “one of the leading.” It’s a big TAM, it’s a sharp team, it’s an incredible product, and they’ve got a pile of cash – that’s all I got for ya.

 

 

 

 

 

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Elastic 2021 Analysis

Posted on September 1, 2021June 30, 2026 by io-fund

Beth had previously written a premium analysis on Elastic back in early 2020 that focused on Elastic’s core products. Please read that analysis here if you haven’t yet.

In this article, I will instead discuss why we are now bullish on Elastic and why we think its stock will do well going forward. This analysis focuses on Elastic’s feud with Amazon AWS, its transition from open-source to open-core licensing and the uncertainty that currently surrounds the stock. Importantly, we believe that this uncertainty could provide an opportunity given the stock’s valuation. We conclude our discussion with an overview of Elastic’s recent results and the company’s financial future.

Why we like Elastic:

Elastic recently reported an acceleration in both sales and user growth. We believe that Elastic is well positioned to continue to report strong growth going forward. Elastic’s rapidly expanding total addressable market (TAM, pictured below) supports our belief that there is plenty of runway ahead for Elastic.  
Elastic’s Total Addressable Market (TAM)

Elastic is a search company. As data consumption grows exponentially, search will become increasingly more critical for organizations. Being able to quickly scale and search structured and unstructured data is what Elastic is built for.  Search is also necessary for both preventing and detecting security threats. CEO Shay Banon summarized Elastic’s position during the Q1 Earnings Call when he said that “as data volumes grow, the best and most natural way to explore data is by searching it… We see usage of Elastic just as a general search platform that is very useful to do many, many different things”. In short, growth in data consumption will benefit Elastic’s topline going forward. This is also true for companies like MongoDB and Snowflake as well, yet Elastic has a much more attractive valuation.

Volume of Data consumed worldwide 2010 to 2025

Furthermore, having a founder CEO in a complex space such as enterprise search can be a game changer since success is driven by product. Since no one will understand the product more than the founder, a founder-CEO can provide an edge for a company since product is often paramount, especially in tech.

Despite these traits, Elastic trades at a discount to its peers (discussed below), which we believe is due to the uncertainty surrounding Elastic’s transition to open core and the feud with Amazon’s AWS. We believe that these concerns may subside, and that Elastic will emerge from this uncertainty a stronger company. We discuss these concerns in greater detail next.

From open-source to open-core and the feud with Amazon AWS

Elastic has its roots in open source, which facilitated the rapid adoption of its software and has been a cheap and efficient form of distribution. Elastic makes money by offering certain features of its software available through paid subscriptions. Clearly, Elastic has been able to capitalize on its open-source distribution model, as it reported $608 million in sales in FY2021.

While being open source provides many benefits, the caveat is that its free, and that anyone can make changes to the code and redistribute (sell) it. In 2015, AWS started reselling Elasticsearch as “Amazon Elasticsearch”, which Elastic has contended is an obvious trademark violation. CEO Banon has explained that “this trademark issue [with AWS] drives confusion with users thinking Amazon Elasticsearch Service is actually a service provided jointly with Elastic, with our blessing and collaboration. This is just not true”. Essentially, Amazon has been implying a partnership with Elastic and has effectively taken some of Elastic’s revenue for the last 6+ years.

AWS went even further and in 2019, AWS announced that it will maintain an Open Distro of Elasticsearch, which was similar to a fork of Elastic’s code. ESTC stock sold off 5% that day. Elastic’s founder-CEO responded to the AWS news by highlighting how Elastic has been “forked, redistributed and rebundled so many times I lost count. It is a sign of success and the reach our products have. From various vendors, to large Chinese entities, to now, Amazon. There was always a "reason", at times masked with fake altruism or benevolence. None of these have lasted. They were built to serve their own needs, drive confusion, and splinter the community”. Elastic has so far been able to counter AWS’s fork, evident in its rapid user growth (discussed below). The stock is also up 87% since AWS announced the Open Distro of Elasticsearch.

The feud with AWS and Elastic escalated further in early 2021. On January 14th, Elastic announced a licensing change to its Elasticsearch and Kibana products. The change was aimed at preventing cloud providers (i.e., AWS) from selling its free software without contributing back to the open-source project. On January 21st, AWS responded to Elastic’s license change by announcing that “AWS will step up to create and maintain a ALv2-licensed fork of open source Elasticsearch and Kibana”. AWS has since forked the last ALv2 version of Elasticsearch and Kibana and has called it OpenSearch.

As shown below, the AWS announcement on 01/21/21 marked the top in ESTC’s stock. This feud with Amazon AWS has resulted in uncertainty, as the market is concerned that Elastic will not be able to overcome the AWS threat. We note that since January 2021, Elastic’s financials have improved, yet the stock is still below its ATH. We believe that we are presented an opportunity to buy a high performing company at a discounted price due to this temporary uncertainty caused by the AWS fork. We explain why we believe that Elastic will be able to overcome the AWS threat in more detail next.

Elastic’s stock returns since its IPO

Why we believe that Elastic will be able to overcome the AWS threat

It will take time for Elastic’s licensing change to take effect, since only new releases of Elasticsearch software will be impacted. So, we will have to wait a few quarters to know for sure if Elastic is benefitting or not from the licensing change. This uncertainty can be our opportunity.

By taking a step back and observing the situation from a developer’s perspective, we can better gauge the situation. AWS is forking the Elasticsearch software to maintain its use for AWS, not for other uses. If you want to use it for AWS, great. But if you want to use it in a multi-cloud environment, then the software will likely require further modifications. These modifications will accentuate the differences between AWS’s fork and Elastic’s official releases. The two products will likely operate very differently and portability/migration between services will become harder over time. Do you pick AWS’s fork, or Elastic’s core software?

If you operate strictly on AWS, then the AWS fork may be appealing. If you operate in a multi-cloud environment, then the official Elastic releases will likely be a better choice since it was developed for all different cloud environments. Moreover, certain capabilities are absent from the AWS fork, such as machine learning, which is “built into Elasticsearch and readily available to all customers, without dependencies on any specific proprietary external services. [Elastic does] not believe this to be the case with the new forks, which are primarily built for and governed by AWS”. Machine learning is often a key reason why corporations migrate to the cloud, so we should expect users to want this functionality and hence prefer Elasticsearch over OpenSearch.

At the I/O Fund, we believe that multi-cloud environments will dominate going forward, which should drive traffic to neutral and best-of-breed Elasticsearch over AWS supported OpenSearch. Multiple surveys also signal that most companies are already using multi-cloud providers (shown below). Since Elastic collaborates with all major cloud providers, its software will be optimized for multi-cloud environments. The AWS fork of Elasticsearch will likely be biased towards AWS, meaning that AWS operability will be prioritized over other cloud platforms.

We also note that Elasticsearch also observes and monitors a cloud providers performance. We believe that cloud users want an independent party monitoring their cloud environments. For the last six years, AWS has been able to sell its “Amazon Elasticsearch” product by implying a partnership with Elastic using its trademark. This feigned partnership has likely led users to believe that Elasticsearch was developing the software, not Amazon. By changing the licensing agreement, Amazon has been forced to change the name of Amazon Elasticsearch to OpenSearch. This should help resolve the misunderstanding that Amazon Elasticsearch was not independent of AWS. Furthermore, this should also redistribute the revenues that went to Amazon Elasticsearch back to Elastic, benefiting Elastic’s topline. 

We believe that Elastic will benefit from the licensing change as users will prefer the agnostic Elasticsearch versions to search and observe their cloud environments. This should also lead to a redistribution of revenue that Amazon has taken by reselling Elasticsearch as its own product, benefitting Elastic’s topline. The prevalence of multi-cloud environments will also favor Elasticsearch over AWS’s fork. In the next section, we go beyond the licensing change and provide a brief overview of Elastic’s growing presence in cybersecurity and what this could mean for the company going forward.

Security and SIEM

On top of the licensing changes, Elastic recently released a new version of its code which included a new product called Limitless Extended Detection and Response (XDR), which builds on Elastic’s security offerings. Elastic XDR can be used to unify security information and event management (SIEM) capabilities across all endpoints onto a single platform. Elastic explained further that XDR allows users to “ingest and retain large volumes of data from diverse sources, store and search data for longer, and augment threat hunting with detections and machine learning”.

A question we need to answer is if Elastic is expanding into the highly competitive security vertical because it is running out of runway in its core search market or if this is a natural progression for the firm. The latter appears to be the case, as searching data is a great way to detect and prevent threats. CEO Banon explained during the Q1 Earnings Call that “as companies go online, their surface areas become bigger and they generate more data that needs to be used to detect” threats that can remain hidden out of view. Searching that data is a natural way to detect threats and prevent future threats.

CEO Banon also clarified how Elastic will be able to compete with the numerous security vendors on the market during the Q1 call. He explained that a user first needs to be able to observe threats in order to detect them, and searching the data is the best way to observe threats. He stated further that Elastic’s search engine has been built to identify, among other things, threats.

During the Q1 call, CEO Banon painted a clear picture of what the XDR product is trying to solve: which is to provide a unified place where “you can store all data possible and threat hunt extremely fast, either manually or through AI and machine learning algorithms, and then extend to the peripherals so you can detect and prevent”. Elastic’s platform is already built to scale and quickly processes large amounts of data, so it’s a natural progression to use it for threat detection and prevention.

Finally, what really sets Elastic’s XDR product apart is its ability to scale. Elastic is built to scale: you can change the timeframe of your data search from 2 weeks to 2 years and still receive results within minutes (some competing products can take days or fail to ever finish a query if the dataset is too large). Elastic’s 10+ year history and large developer community has contributed to its ability to quickly scale and process large amounts of data. As observability and security continue to merge going forward, Elastic’s platform is well positioned to benefit from these converging trends. We also note that Elastic’s financial performance has improved in recent quarters, which we discuss in greater detail next.

Financials

Elastic reported Q1 FY2022 results on 08/25/21. The results came in strong as sales accelerated 50% YOY to $193 million and beat estimates by $20 million (12%). The beat flowed into guidance, as Elastic raised its topline guide for FY2022 to $811 million at the mid-point, implying a 34% YOY growth rate which was 3% ahead of the Street’s initial estimate. Since the licensing change went into effect in February 2021, Elastic’s sales have accelerated: from 39% YOY growth in the January quarter (Q3 FY21) to 44% YOY growth in Q4 FY21 and then to a 50% YOY growth rate as of the latest quarter. The acceleration in sales implies that Elastic’s licensing change has not dissuaded customers from signing up and/or increasing their usage of Elastic’s platform.

Elastic’s Q1 gross margin improved 131 bps YOY to 74%, which was above the three-year average of 72%. Operating margins declined 174 bps YOY to -16%, as CEO Banon explained on the Q1 Earnings Call that Elastic has front loaded expenses by hiring software engineers to support its growth initiatives. Cashflows on a 12M basis were an ­inflow of $15 million, an improvement from an outflow of -$7 million in the prior year quarter. Non-GAAP EPS was $0.04, which beat estimates by $0.16.

Customer metrics also showed an acceleration in Elastic’s business. For example, after the licensing change took effect in Q4 FY21, customer count growth accelerated. Specifically, Q1 FY22 (Q4 FY21) customer count grew 32% (33%) YOY to 16,000 (15,000), faster than the 31% YOY growth rate in Q3 FY21. Furthermore, Q1 customers with contract values greater than $100k increased 24% YOY to 780, an acceleration from the 20% and 18% growth rates reported in Q4 and Q3 FY21, respectively. The acceleration in customer growth suggests that the licensing changes have been beneficial.

However, despite reporting an acceleration in sales, a top and bottom-line beat, a raise in guidance and improving customer metrics, Elastic’s stock slightly sold off after the strong Q1 print. We believe this was because billings came in low. However, we do not think this is a concern since growth in cloud sales does not increase billings.

Cloud sales, which are 100% subscription based with no free option, increased 89% YOY to $62 million, an acceleration from the 70% and 79% YOY rates reported in Q4 and Q3 FY21, respectively. Elastic cloud is mostly billed monthly, meaning there is no deferred revenue and hence, no billings associated with the sales. However, as cloud customers grow in usage, their contracts will get larger in which point they will likely convert to annual billing. This will then lead to a rise in deferred revenue and a rebound in calculated billings growth. In short, we believe that billings are temporarily subdued due to the growth in cloud sales, which is a good problem to have.

Viewed holistically, we believe that Elastic is a high performing company reporting strong growth, positive cashflows and improving customer metrics. While there are concerns, such as the AWS threat and subdued billings, we believe that these concerns are just temporary issues. In the next section, we briefly discuss Elastic’s discounted valuation.

Valuation

Elastic trades at an 18x Fwd P/S multiple, well below its peer group median of 32x Fwd P/S (peers: DDOG, CRWD, DT, SPLK, MDB). Elastic’s EV/Sales multiple of 21x was nearly half its peer group’s 40x EV/sales multiple. However, Elastic is growing just as fast as its peer group. As shown in the below charts, ESTC’s most recent growth rate is above the peer median, yet its valuation is nearly half the peer median. We don’t believe that Elastic deserves such a large discount relative to its peers. As discussed, the AWS threat and subdued billings growth are temporary concerns which will ultimately make Elastic stronger. For its strong growth and healthy margins, we expect that Elastic will start to trade closer to the peer median.

Elastic’s Sales Multiple Relative to the Peer Median

Elastics Three-month Growth Rate vs Its Peers

Conclusion :

The I/O Fund believes that Elastic is a high-quality company with strong growth and a relatively cheap valuation. We discussed the uncertainty that surrounds the stock which helps explain the discount in Elastic’s share price. We also explained why we think that the AWS threat and subdued billing concerns are just temporary issues. Looking forward, we expect Elastic to continue to grow its topline as its TAM continues to balloon. We also expect that the firm’s valuation will converge towards its peer group once the licensing uncertainty is fully behind the firm, which may take a few quarters. 

Additional Resources:

2020 Elastic Analysis

Overview of Elastic's Q4 2021 Results

Disclosure: Bradley Cipriano and the I/O Fund may own shares in Elastic and have no plans to change their respective positions within the next 72 hours. You can access the I/O Fund’s positions here. The above article expresses the opinions of the author, and the author did not receive compensation from any of the discussed companies.Disclosure: Bradley Cipriano and the I/O Fund may own shares in Elastic and have no plans to change their respective positions within the next 72 hours. You can access the I/O Fund’s positions herehere. The above article expresses the opinions of the author, and the author did not receive compensation from any of the discussed companies.

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Overview of Elastic’s Recent Results and Outlook

Posted on August 25, 2021June 30, 2026 by io-fund

In January of 2020, we wrote an in-depth analysis on Elastic (ESTC), which you can access here. We recommend that you read this report to get a full understanding of Elastic’s product positioning within the cloud and data security sectors. Recently, it started showing up on our screens from all angles. We will likely begin initiating a position soon, and build in layers until we see a major breakout.

In this quick blog, we present some of the recent changes that ESTC made to their positioning within cloud.  We also address some of the concerns regarding their competition with AWS.  We believe these changes will be a boon to their future growth, and want you to get a better idea why we are focusing on ESTC from a fundamental perspective.

Fundamental Overview:

Early in 2021, Elastic modified its open-source license so that it is no longer free for use if it is being repackaged and sold as a SaaS product. This was done to address cloud vendors’ repackaging of Elastic’s opensource code and selling it themselves. Elastic clarified that the vast majority of users will not be impacted, rather “the folks who take our products and sell them directly as a service will be impacted, such as the Amazon Elasticsearch Service.”

AWS responded to this news by stating that it will maintain its open-source fork of Elastic search. Specifically, AWS stated “In order to ensure open source versions of both packages remain available and well supported, including in our own offerings, we are announcing today that AWS will step up to create and maintain a ALv2-licensed fork of open source Elasticsearch and Kibana.” ESTC’s stock sold off in January, possibly in-light of the news that tech giant AWS was going to maintain Elastic’s open source code, which would pressure Elastic’s ability to charge for its software going forward.

However, we believe that Elastic will be able to overcome this AWS threat. This is because cloud customers often want an independent third-party monitoring their cloud stack. Elastic should be able to continue to grow even if AWS maintains a fork of its open-source code. Since Elastic is already embedded in many different organizations and has a large and diverse developer community, we believe that AWS’s open-source fork will not replace Elastic’s open-core platform. We also suspect that the market is wising up to this, as the stock price has recovered most of its losses since the January sell-off.

Being open-source has driven the adoption of Elastic, since being free-to-use increases the size of the ‘cake’ (opportunity). Elastic can get a slice of the cake by charging for certain features. However, cloud vendors such as AWS have been reselling Elastic’s open-source software, so Elastic understandably wants some of that revenue. By changing its license structure, Elastic gets a smaller cake but a bigger slice. The market is still unsure if this is a good path to take, and we will soon find out with Elastic’s results in the coming quarters.

Elastic’s Financials and Outlook

Despite the uncertainty, we have comfort in the quality of Elastic’s recent results and the reasonableness of its forward estimates. For example, Elastic reported high quality revenue in the last quarter (Q4 FY2021). Q4 sales increased 44% YOY to $178 million, while deferred revenue increased 45% YOY to $353 million. Deferred revenue represents cash received upfront, which provides balance sheet support for future sales. Deferred revenue was 199% of three-month sales in Q4, a four-year seasonal high. This is a good trend to see as it means there is relatively more demand for Elastic’s products than in prior years, a sign of strength.

We also see that cash collected from customers also increased in FY2021. We measure cash collections from customers by looking at the YOY changes in accounts receivables and deferred revenue and adding the net change to annual sales. In the below chart, you can clearly see that Elastic has been steadily increasing its cash collections. This is a favorable trend, as it shows that Elastic is not extending payment terms and/or requiring less upfront cash to drive sales. This also validates that there is sustained demand for Elastic’s products. By scaling cash collections from customers to 12M sales, the metric increased to 118%, the highest value since Elastic went public. Stated differently, Elastic is receiving more cash from sales than in any period in its history, another sign of strength. This trend also helped Elastic report positive cashflows in FY2021.

Looking forward, Elastic will report AH on 08/25. The Street expects Q1 FY2023 sales to increase 46% YOY to $189 million, an acceleration from the most recent topline growth rate of 44%. We believe that Elastic will be able to meet its estimates since it has amble support from its balance sheet. As mentioned, deferred revenue increased 45% YOY in the most recent quarter, and was 187% of forward three-month sales.  In the last four years, Elastic’s Q4 deferred revenue balance has been ~180% of forward sales. Given the relatively higher levels of deferred revenue, we believe that an expectation for accelerating topline growth is reasonable.

Following the Q1 FY2022 print that will be released soon, we will want to see that Elastic is still growing despite the AWS fork. We believe that Elastic will be able to overcome this temporary threat, and that the narrative around the stock may soon change, which could lead to a large move in the stock price.

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Datadog Deep Dive on Financials and Valuation

Posted on August 18, 2021June 30, 2026 by io-fund

Overview:

By Beth Kindig

Last May, we covered Datadog’s Q1 earnings report and indicated we would do a deep dive on the company soon. The simplified thesis as we rounded the corner into tough Q2 covid comps, was that the company allows us exposure to the market that AWS, Azure and Google Cloud participate in but with a pureplay. We specifically stated, “If the tech giants are communicating that cloud infrastructure-as-a-service is one of the most critical markets in the future, then who are we to argue with this by not investing in the leader across cloud monitoring products?”

In that write-up, we quoted the CEO on why the company had been so resilient up to Q1. With Q2, the company has further shown its resilience.

I’ll quote what we had written as it’s straight forward and gets to the heart of why they can compete with even an open-source competitor not on the market’s radar:

What matters is to solve the end-to-end problem for our customers. And to make it as easy as possible for them to just plug us in and everything just work everything to show that we don’t get our mess, a gigantic mess with all these different technologies and applications and clouds, everything else. We turn that into something that the understanding is well ordered, without any effort.” -Datadog Olivier Pomel on Q1 earnings callon Q1 earnings call

At the time, we thought Datadog was capable of coming in above guidance, which did occur in Q2. The company came in quite strong at 67% year-over-year growth to $234 million, an acceleration from the 51%, 56% and 61% YOY growth rates in the previous three quarters.

Our original thesis from January of 2020 pointed out that we thought Datadog would do well on hybrid cloud when we said, “Datadog serves hybrid cloud customers and allows for monitoring of both environments. New Relic, on other hand, is SaaS-only (or cloud only). From my perspective, the most growth will come from hybrid over the next few years as the majority of companies today have resisted sending data to another company’s servers and must eventually choose a solution to remain competitive on AI and ML. In my opinion, the future growth of hybrid is an important catalyst and market opportunity for Datadog. You can read more about Datadog’s hybrid offering here. ”hybrid offering here. ”

About nine months later, Datadog announced an integration partnership with Azure, the leader on hybrid cloud environments.

We are especially bullish on the Sqreen acquisition as this helps Datadog take advantage of the trend towards microservices and Kubernetes rather than monolithic architectures. I’ve covered Kubernetes in an editorial here when I discussed Google Cloud, Azure and AWS. Generally speaking, Kubernetes can introduce vulnerable clusters due to default configurations. In the past, the demonstrations at BlackHat, the annual security conference held in Las Vegas, have exploited features in Kubernetes default attack surface rather than bugs. Sqreen specializes in protecting code-level risks across distributed applications by protecting application logic. Sqreen’s main goal is to deliver security solutions to developers and the operations teams, as well, i.e., to “democratize” and emphasize security testing and implementation during the development process, often called DevSecOps. These are the two main points on this acquisition – more market share across security for microservices and more stakeholders at a company who can buy and deploy Datadog products outside of the security team.

We think it’s fairly clear that Datadog’s product is quite strong and able to out-perform competitors. Therefore, we think it’s prudent to focus more on valuation and look for clues as to how the company will perform under the pressure of being one of the more richly valued tech stocks.

As most of you know, we’ve added a CPA to the team. We think a strong financial analyst compliments my analysis on tech products and Knox’s technical analysis and portfolio management quite nicely. Below, Bradley goes through the financials on Datadog and why the company may be able to live up to its valuation.

We published on the forum the following introduction to Bradley Cipriano:

Please welcome Bradley Cipriano to the team. He will be our team member who dots the i's and crosses the t's on financial reports and who is incredibly detailed with a sharp eye for numbers. We couldn't be more excited to have his specific skillset join the analysts on the site as we feel confident we will see an immediate impact from having a detailed CPA on the team.

We think growth-hope investing is rampant. I would define this as "the growth is there, let's hope the stock goes waaaay up!" We want to do the opposite at the I/O Fund. We say "the growth is there, now let's reduce risk with product analysis (Beth), technical analysis (Knox) and financial analysis (Bradley) to find the one gem out of a list of ten or twenty.

Bradley will help us sort through quality candidates to help us improve our batting average. He is specifically trained to find issues that nobody else sees — and vice versa, to identify opportunities that check out after rigorous financial analysis. Please welcome him on the forum, where he will be spending time daily and weekly, plus keep an eye out for his thoughtful analysis via blog updates.  

Here's his bio:

Bradley previously worked as a forensic equity analyst at Gradient Analytics, where he focused on assessing the quality of revenue and earnings for both domestic and internationally listed stocks for institutional asset managers. Bradley has been able to utilize his strong accounting background to identify issues and concerns that the Street may be overlooking, such as low-quality earnings beats and unsustainable revenue growth. He received his BS degree in accountancy from the W.A. Franke College of Business at Northern Arizona University. Bradley is a licensed CPA in the state of Arizona and is also pursuing the CFA charter.

 

Datadog Deep Dive on Financials and Valuation

By Bradley Cipriano

Datadog reported Q2 results on August 5th and beat the consensus top and bottom-line estimates while forward guidance for Q3 came in ahead of expectations. The stock is up 15% after the Q2 print and is also up 34% YTD, outperforming the Nasdaq’s 13% YTD gain.

At $133/share, Datadog trades at a premium of 43x forward P/S multiple by the market, well above its peers in the cloud monitoring market (shown below). In the discussion that follows, we outline Datadog’s unique opportunity and strong financial performance, which we believe supports Datadog’s premium valuation.

Table 1. Datadog’s Multiple Relative to the Peer Median

While a 43x Fwd P/S multiple appears high at first, Datadog is uniquely positioned to continue to benefit from corporations transitioning to the cloud.

Gartner estimates that spending on public cloud services will reach $661 billion by 2025, more than doubling from the ~$270 billion spent in 2020. Of this, approximately $34 billion will go to infrastructure monitoring by 2024. More specifically, the post-Covid estimates for application performance monitoring market is $12 billion by 2026. Datadog participates in other markets, such as network performance monitoring, as well. 

You can read more about our stance on cloud here in the H1 2021 update. On key takeaway from the February report is this: “Gartner’s survey indicates that there is still quite a bit of growth ahead despite the harder comps the cloud software leaders face in 2021. The data shows that 70% of organizations using cloud services plan to increase their spending, stating “the proportion of IT spending that is being allocated to cloud will accelerate even further in the aftermath of the COVID-19 crisis.”  plan to increase their spending, stating “the proportion of IT spending that is being allocated to cloud will accelerate even further in the aftermath of the COVID-19 crisis.”  

Datadog is more insulated in terms of competition as the company is able to benefit from the growth of Amazon’s AWS, Microsoft’s Azure and Google Cloud. This is because cloud customers prefer an independent software provider monitoring their cloud environments rather than use the cloud IaaS provider for the monitoring of applications. Imagine if a customer of Amazon’s AWS had an issue that she thought was due to AWS, but Amazon was saying the issue was on her end. Having an independent third-party helps resolve this potential conflict of interest and also allows the customer to pursue best of breed products across a multi-cloud environment.

While Datadog compliments the bigger players in cloud IaaS, the company faces competition from its peers. However, Datadog has led the competition, evident by its robust growth rate. As pictured below, Datadog has reported the strongest topline growth rate amongst its peers and its outlook for three-month and next twelve-month (NTM) sales growth is also the most robust in its peer set. Given Datadog’s premium valuation, the market believes that Datadog is the favorite to succeed in this space, and we agree. The cloud market is enormous, and if Datadog can continue to capture share, then the firm has plenty of growth ahead of it. We explain why we think Datadog will continue to outperform in greater detail below.

Chart 1. Trailing and Forward Growth Rates for Datadog and its Peers

You can read more about Datadog’s competitors including AppDynamics (Cisco) here.about Datadog’s competitors including AppDynamics (Cisco) here.

Datadog’s Opportunity

One of the things that sets Datadog apart from the competition is that it is easy to set up. For example, Datadog recently partnered with Microsoft to natively embed Datadog into Azure. Datadog explained that “this first-of-its-kind integration of a third-party service into a public cloud provider reduces the learning curve for using Datadog to monitor the health and performance of your applications in Azure”. This is significant, as Azure is the second largest cloud provider, accounting for ~20% of total cloud market share, according to Gartner. Coming pre-installed is a significant advantage relative to other monitoring peers such as Splunk, which requires highly skilled (and expensive) engineers to configure the software. Being pre-installed also significantly reduces the sales cycle, allowing Datadog to grow its sale faster.

Likely contributing to its easy set-up and installation in the cloud, Datadog was built specifically for the cloud. In other words, Datadog is entirely cloud-native.  Before Datadog, Splunk was the market-leader in log management, but Splunk was built for on-premise infrastructure, which is inherently different from the constantly evolving cloud environment. Splunk missed the tectonic shift to the cloud, while Datadog seized the opportunity. This is a rare instance in tech of a first-mover (Splunk) losing its market dominance to a younger company (Datadog).

Another key differentiator for Datadog is its leadership. The company was founded in 2010 by its current CEO, Oliver Pomel. CEO Pomel’s vision from the start was to be entirely dedicated to the cloud, and portable to all different cloud environments. His vision was spot on as cloud spending vastly outpaced on-premise spending in 2020 (shown below). With global cloud spending expected to increase ~23% in 2021, Datadog can be expected to maintain its strong growth rate for the foreseeable future.

Chart 2. Enterprise Spending on Cloud and On-Premise Data Centers

In a rapidly growing and constantly evolving cloud environment, it pays to have a founder CEO with a deep understanding of technology leading the company. We can see the consequences of having the wrong leadership in place by looking at Splunk’s fall from grace. For instance, Splunk’s founder exited years ago and he was replaced with a CEO with a background in technology sales. The assumption at the time was that Splunk had the tech, it just had to sell it. This likely contributed to the company missing the tectonic shift to the private/public cloud and hybrid cloud as the CEO was focused on selling the product rather than adapting it to the changing environment. Now, we see Datadog benefiting from multi-cloud, as well.

CEO Pomel has also done a great job of staying ahead of the competition. He states that Datadog’s focus has been “mostly greenfield, new environments” where the company does not encounter competition. When asked on the Q2 Conference Call about the competitive backdrop, and if there’s been any changes, CEO Pomel replied that “its very boring” and that the competitive landscape hasn’t changed much.  This does not happen by chance, rather it takes a leadership team with expertise and a deep understanding of their customer’s needs to anticipate where the “greenfield” opportunities will be, and to get there before the competition.   

A big theme going forward for Datadog will be the ‘standardization’ of cloud vendors. CEO Pomel explained this trend at length during Datadog’s Q2 Conference Call. He gave an example of a 7-figure upsell w/ an e-commerce company that had a strategic initiative to “consolidate and reduce costs by standardizing on Datadog.” He gave another example of a different 7-figure upsell for a global firm that was “experiencing rapid growth with their online product and its teams were forced to jump from tool to tool to try and mitigate problems.” He added that by standardizing on Datadog, the firm was able to “decrease mean time to resolution and free up internal resources”.

Standardizing means interoperability between various cloud environments and integrated interfaces. This is especially important with multi-cloud or hybrid cloud where companies have more than one environment. This is becoming the new normal to prevent vendor lock-in. The word standardization/ standardize was mentioned 20 times on the Q2 Earnings Call, highlighting its importance to Datadog’s story going forward. If corporations continue to standardize on Datadog’s platform, then the company will continue to capture market share.

Since dealing with multiple cloud vendors quickly becomes cumbersome, there is a natural tendency to standardize in tech, especially with software. Moreover, cloud applications need to communicate, so having everything on one platform can make detecting and resolving issues less complex and costly. We believe that we are on the cusp of this standardization trend with cloud software vendors, with Datadog leading the way. We believe that Datadog is best positioned to benefit from both the rise in cloud usage and the standardization of cloud software.

Viewing Datadog’s opportunity holistically, we can better understand its premium 43x forward sales multiple. The firm is the fastest growing company in a market that is riding on tailwinds from the tech giants. Its market is rapidly growing, and this growth is expected to continue for the foreseeable future. Furthermore, customers are starting to consolidate cloud vendors to reduce complexities and costs. This trend will allow Datadog to quickly capture market share, adding more fuel to its topline growth rate. Lastly, Datadog also has a founder CEO leading the company, coupled with a proven management team capable of adapting to the constantly evolving cloud environment. We believe that these trends help justify Datadog’s premium valuation. In the next section, we discuss Datadog’s recent financial performance and compare key metrics to industry peers. We highlight both favorable and unfavorable trends, and important metrics to watch going forward.

Datadog’s Financials

Datadog’s Q2 sales beat expectations by $21 million and increased 67% YOY to $234 million, an acceleration from the 51%, 56% and 61% YOY growth rates in 1Q21, 4Q20 and 3Q20, respectively.

Gross (operating) margin was 76% (-4%), in-line with (above) the trailing three-year average of 76% (-5%). Non-GAAP EPS was $0.09, up 80% YOY, and beat the consensus estimate of $0.03 by $0.06. Quarterly cashflows from operations doubled YOY from $25 million to $52 million while TTM free cashflows increased 193% YOY top $132 million. It is impressive to see both sales and cashflows grow at a rapid pace, highlighting how Datadog’s business is firing on all cylinders.

Datadog’s strong topline growth and positive cashflows lends credence to the firm’s premium valuation. Furthermore, Datadog’s outlook for Q3 also came in well ahead of expectations, as Q3 sales and EPS estimates have recently been revised up by 10% and 105%, respectively.

We also note that certain non-GAAP metrics highlight Datadog’s premium position in its industry. For instance, Datadog’s dollar based net retention ratio (DBNRR) has been >130% for 16 consecutive quarters. A DBNRR metric above 100% signals that Datadog’s customers are expanding the amount of Datadog products they use, highlighting how Datadog has been executing on its ‘land and expand strategy’.

Looking forward, we could expect a slight normalization in Datadog’s DBNRR metric. This is because CEO Pomel explained on the Q2 Earnings Call that new customers are starting larger, meaning they are purchasing more products upfront. This is a favorable trend, as it immediately increases revenues, but will be a headwind to DBNRR going forward as there will be less products to expand into. If DBNRR starts to trend back to 100%, we will need to determine if it is because of higher average selling prices for new customers (a favorable trend) or because of an increase in churn/decrease in usage of products (an unfavorable trend).

Another important trend to watch is if Datadog is collecting cash upfront when it signs a customer contract.  Datadog’s Q2 current deferred revenue balance increased 63% YOY to $265 million, or 113% of three-month sales. Furthermore, net deferred revenue (deferred revenue less accounts receivables) increased 88% YOY to $78 million, outpacing the 67% YOY rise in Q2 sales. The outsized growth in net deferred revenue shows that Datadog has collected relatively more cash upfront from subscription sales than last year, a sign of strength. Having cash upfront for sales also improves the quality of revenue, which deserves a higher premium relative to sales accrued without cash.

Finally, we also believe that its critical to monitor Datadog’s research & development (R&D) expense going forward. We want to see that Datadog continues to invest in its future, but we also want to see that R&D expense remains under control. As pictured below, Datadog’s R&D expense margin has steadily increased over the years. This makes sense, considering the constantly evolving cloud environment.

In the most recent quarter, R&D expense rose 108% YOY to $95 million, this represented the fastest pace of growth since Q1 2019. While the acceleration in R&D expense has helped Datadog secure its greenfield opportunities, R&D’s current growth rate is ultimately unsustainable.  

We also note that Datadog has reported a rise in capitalized software, which stores R&D expense on the balance sheet and temporarily inflates earnings by reducing R&D expense. For instance, capitalized software increased $8 million QoQ ($33 million YOY) to $66 million. The capitalization of R&D expense is up to management’s discretion, and a sharp rise in capitalized R&D expense can signal that a company may be trying to manage its expenses. Had Datadog instead expensed the $8 million QoQ rise in capitalized software as R&D expense, its Q2 EPS would been lower by ~$0.03. Nonetheless, Datadog still would have beat estimates after including this expense adjustment.

Going forward, we will need to monitor both R&D expense and capitalized software to make sure Datadog’s results are sustainable. For instance, the sequential increase in capitalized software plus three-month R&D expense was $103 million, which was below the firm’s quarterly gross profit of $176 million.  The trend will likely become unsustainable once the sum of the sequential rise in capitalized software plus R&D expense is greater than Datadog’s quarterly gross profit.  

Chart 5. Recent Trends in Datadog’s R&D Expense Margin and Capitalized Software Expense

After reviewing Datadog’s financials, we can see why the firm has been awarded a premium multiple. Datadog has reported accelerating sales growth, a strong outlook and robust cashflows. The company’s DBNRR has remained above 130% for 16 consecutive quarters, demonstrating that the company is executing on its land and expand strategy. Datadog also has cash support for future sales stored in deferred revenue, which improves the quality of revenue and warrants a higher premium. While the current growth rate in R&D expense is unsustainable, the trend is not yet of concern. Taken together, we believe that Datadog’s premium multiple is appropriate given Datadog’s strong financials.  

Conclusion

In light of Datadog’s premium multiple, we revisited the story to make sure the company’s valuation remained reasonable. Considering the firm’s unique position in a rapidly expanding market which is ripe for consolidation, we believe that Datadog’s topline has plenty of room to run. Furthermore, Datadog’s founder-led management team has proven resilient in a constantly evolving cloud environment. We also considered Datadog’s financials which appeared robust but were not without concerns. For instance, Datadog’s sales are growing at an accelerating rate and its cashflows appear healthy. However, Datadog’s R&D expense growth rate is currently unsustainable, and the expense has been artificially lowered by the capitalization of software expense. Nonetheless, Datadog’s results remain robust after these adjusting for these considerations. We continue to believe that Datadog is best positioned to benefit from the tectonic shift underway as corporations migrate to the cloud, which helps justify Datadog’s premium valuation.

Disclosure: Bradley Cipriano and the I/O Fund own shares in Datadog and have no plans to change their respective positions within the next 72 hours. You can access the I/O Fund’s positions here. The above article expresses the opinions of the author, and the author did not receive compensation from any of the discussed companies. Disclosure: Bradley Cipriano and the I/O Fund own shares in Datadog and have no plans to change their respective positions within the next 72 hours. You can access the I/O Fund’s positions here. The above article expresses the opinions of the author, and the author did not receive compensation from any of the discussed companies.

Posted in Cloud Software, ProductivityLeave a Comment on Datadog Deep Dive on Financials and Valuation

Zoom’s Acquisition of Five9 = 360 Degree Cloud-Native Communications

Posted on July 21, 2021June 30, 2026 by io-fund

On the forum, I stated that Zoom had 90 degrees of the cloud-native communications market with web conferencing and moved to 180 degrees with Zoom Phone. This “half-circle” represents employee communications. When the sales department has a meeting with the marketing department, they’ve been using Zoom for up to 10 years. Prior to this, these departments used Cisco Webex, where Eric Yuan cut his teeth. Ten years ago, when Zoom came on the market, employee communications software and apps were too cumbersome to deliver the speed required for communications. Mobile was especially an issue for legacy products. The beauty of Zoom’s product is it reduced friction entirely from where it used to take minutes to join a call to mere seconds.

Five9 is on the opposite 180-degree side of the enterprise communications circle, which is customer communications. Customer communications is when you go to call your credit card company 1-800 number or health insurance company as a customer. These contact centers are very good in siloed situations yet there is a lot of friction when it comes to aggregating omnichannel touchpoints. Have you ever called your credit card company and discussed an issue for 5-10 minutes only to be transferred to another department where you must repeat the exact same issue for 5-10 minutes? Or, have you ever engaged with a chatbot or live chat and 10 minutes later ended up calling in for help because it was ineffective? 

Many of these customer contact centers are quite advanced yet they are not able to connect the pieces in the customer journey to be effective. Wait times have improved yet getting the customer what they need to increase loyalty has not improved.

Here is how Zoom depicts the 360-degree circle:

Here is how Gartner shows the circle – which is actually two circles overlapping:

More on Five9 …

I’ve published volumes on Zoom Video so it makes sense to focus on Five9 for this analysis.

Five9 was not a hypergrowth story like Twilio or Zoom during Covid. In fact, the stock price being up 187% is pretty generous of the market as the company has remained range bound in the 28-40% revenue growth range even during the ideal conditions for a contact center company, which was the work-from-home environment we saw last year.

By my estimation, Five9 has a “bells and whistles” issue and lacks focus. There are too many features and the company tries to do too much. That’s an opinion of mine, although if you visit the website, you’ll probably see what I mean as it’s a bit overwhelming. Essentially, Five9 doesn’t have its cornerstone selling point.

To contrast here is how streamlined Zoom and Twilio are:

  • Zoom delivers web conferencing and audio for employees. It’s also now a consumer favorite
  • Twilio simplifies SMS for developers. It’s also becoming an omnichannel marketing solution using first-party data

Despite the fact Five9 lost its way by trying to do too much (evidenced by its lackluster sub-40% growth for many years including during the hypergrowth window of 2020), the product has some chops and ranks competitively across cloud contact centers in the North American region. The company is third for high-volume customer use cases, second for customer engagement use cases, and first place for agile contact center use cases. Agile means it’s quick to deploy for specific use cases (like health care, for instance, needs a customized deployment) and can scale quickly if needed.

The ongoing argument in terms of the shift towards cloud communications is that omnichannel approaches have not resulted in a unified customer experience. The pain point –for both the consumer and the SMB/enterprise – is the sheer number of touchpoints we have today. This includes chat, phone, email, SMS and social media.

Here’s a visual of what Zoom and Five9 will set out to accomplish with multiexperience between employee communications and customer communications. Cisco is one company that has combined Webex with a contact center. As you already know, this is an easy competitor for Zoom to take on. Otherwise, Zoom is primarily taking on competitors in either UCaaS or CCaaS but not both.

Source: Gartner

In a previous Forbes article, I had stated “Zoom’s ongoing goal will be to disrupt all legacy systems with cloud-native communications – and this means every possible method of communication that is not currently done on the cloud and/or is currently on the cloud but is too cumbersome of a process due to walled gardens.”

Vendor lock-in usually means Microsoft or Google. There is serious vendor lock-in across enterprise companies with 115 million users on Microsoft Teams due to the cross-sell from Office. Google’s walled garden likely destroyed its potential for doing more in communications, as well.

Quick note: I’ve seen some questions about the difference between UCaaS and CCaaS. We can simplify this by calling UCaaS “employee communications” and CCaaS “customer communications.” We know these are cloud-native and we know employee communications is unified. While I’m on the topic, it’s important to note that Zoom made the UCaaS Gartner quadrant for the first-time last year with the addition of Zoom and was immediately named a leader.

Artificial Intelligence

The reason that combining employee communications with customer communications is important is for data integration. One of the most advanced areas for AI is speech and voice recognition. This lends itself well to customer contact centers who speak with customers all day, every day. The AI for enterprise communications will become more effective when CX and EX is combined.

In November of 2019, Google released its Contact Cloud Center AI (CCAI) solution and Five9 was an integration partner for the release. The integration allows Five9’s contact center to send the voice conversation and contextual data to Google’s Cloud CCAI via APIs for real-time transcription and the triggering of knowledge base responses. Salesforce was also a launch partner for the use of CRM to help with custom integrations across a customer base and customer service agents.

The stack in this case (moving forward) would be Zoom for voice/audio/chat for customer contact centers, Salesforce for millions of agent desktops, and Google’s AI voice recognition for accuracy. This is also a great illustration as to why a walled garden like Microsoft isn’t a good reason to discount Zoom. In many ways, you can do more outside of walled gardens and reduce vendor lock-in (or dependency). This is why best-of-breed is becoming popular (reference my Snowflake analysis). In this case, Google likely has the better AI for voice recognition and a company with high customer service volume isn’t stuck with Microsoft for a contact center just because it uses Microsoft for other software products.

If I were to guess the motivating factor behind Zoom’s choice in Five9, it is probably because the company has been working on AI for customer communications. This will save Zoom not only the build for a contact center, but can immediately center Zoom in the trend of AI voice recognition where it’s being rapidly adopted and needed for communications.

Key Points from Investors Call and Investors Presentation:

You can access the investors call here and the presentation here.

Five9 stockholders will receive 0.5533 shares of Class A common stock of Zoom Video Communications. This represents a 13% premium at the time of announcement to Five9 for a stock price of $200.28. The transaction value is $14.7 billion and is an all-stock deal. The transaction is expected to close in the first half of 2022. This equates to a 25.3 price-to-sales, which the Five9 CEO pointed out, is the highest M&A P/S paid in the cloud category. On a side note, even though this was stated, I’m not sure this is correct as I believe Slack was bought at a 29 price-to-sales.

According to the Investors Presentation, Zoom will increase the addressable market from $62 billion to $86 billion, for an increase of $24 billion by adding the customer communications. The company points to the cross-sell opportunity, which means not only will Zoom increase its TAM but should capture a higher percentage of the TAM.

Last twelve months revenue for Zoom Video was $3.3 billion compared to Five9’s $478 million. The growth from Zoom was nearly 10X higher at 296% compared to Five9’s 37%. If we look to growth rates prior to Covid, Zoom was growing at higher growth rates of about 3X compared to Five9. My main concern with this acquisition is if we will see slower rates of growth for Zoom. I’ll look to management to make sure the cross-selling re-accelerates the customer communications portion for the growth opportunity that was emphasized in the call.

Management teams have to balance giving away their entire strategy to competitors while also keeping investors happy with enough transparency. According to Zoom’s CEO, they chose Five9 because the two companies had synergy and have landed significant deals in education and retail. He also said that building the solution would take many years and that customers don’t want to wait. As stated, I think it’s because Five9 has been working on the AI-driven automation. At one point, when pressed to state why Five9 specifically, the answer was “look at our video assets and look at their AI.”

According to the Investors Call, Zoom will partner with Five9 competitors, and vice versa, with Five9 continuing to partner with Cisco and Microsoft, for example.

Key Points from Previous Zoom Analysis:

In the August 2020 and April 2021 analysis, I emphasized that the story for Zoom Video was changing and the company was doubling TAM with Zoom Phone. Although I’ve discussed Zoom Phone many times – here is one example:

Last August, I pointed out that Zoom’s hardware-as-a-service products allowed companies to replace legacy systems by consolidating software and hardware for one consistent experience. ServiceNow made headlines last year when they chose Zoom Phone to replace their business phone lines by stating, “Going forward, with the addition of Zoom Phone, we're getting a head start on an even more robust experience with Zoom— one-touch communication and collaboration features, plus Zoom-connected conference rooms.”ServiceNow made headlines last year when they chose Zoom Phone to replace their business phone lines by stating, “Going forward, with the addition of Zoom Phone, we're getting a head start on an even more robust experience with Zoom— one-touch communication and collaboration features, plus Zoom-connected conference rooms.”

This is key because as the CEO of Five9 pointed out, Zoom has the very best technology available today with Zoom Phone. The CEO of Five9 also pointed out that “the opportunity here is the millions, tens of millions, even hundreds of millions of phones, that have to be replaced. When you replace the phone system, you replace the contact center.”

Another key point from our ongoing analysis with entries into Zoom from $62 onward is the international opportunity. The United States is a large land mass with very few telephone providers (we call it a duopoly between AT&T and Verizon). There’s Charter, etcetera, but you get the idea. Many other countries don’t have the reliability that the United States has and/or many countries have close borders and require new country codes when they dial a number 1,000 miles or even 500 miles away. Zoom is all about global and that’s key for investors to understand. This isn’t about the United States.

A Note on Twilio:

There will be customers who overlap between Twilio/Flex and Zoom/Five9 and will evaluate both to ultimately choose one. However, Segment is the main pivot we are interested in for Twilio and the post-IDFA world. It’s the omnichannel marketing path that is most interesting for Twilio as it can eat into advertising budgets rather than IT budgets for a call center (like Five9).

I covered our thesis on Twilio here in a 1-hour LTBH webinar and also here in a Q1 post-earnings write-up.

Additional Resources:

Zoom Discusses Two Important Catalysts In Q1 Earnings

Zoom Video Stock: Will History Repeat?

Zoom Video: Stock Speeds Ahead But Can It Sustain? Deep Dive Analysis

Top Cloud Stocks for H2 2020

Zoom Video: 2019 Analysis

H1 2021 Cloud Software Update

 

 

 

 

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