In this post, we examine the AI platform, products, and other driving forces behind ServiceNow’s (NOW) beat-and-raise earnings results for Q2, plus:
- ServiceNow’s evolution from a provider of SaaS solutions for IT service management to an agnostic AI platform aspiring to impact nearly every facet of the enterprise.
- The company’s impressive QoQ acceleration across subscription revenue, margins, RPO, and large deal activity.
- The cost of meeting AI demand through cloud infrastructure costs, and the news of a deal for multi-billions in cloud commitments through 2030.
- Plus, who’s really winning the race in AI enterprise.
Last month, after ServiceNow reported second quarter results that exceeded expectations on multiple fronts, shares of NOW rose by 6%. The company is attempting to reposition itself beyond a provider of cloud-based digital workflows to what they are calling “the AI-powered operating system for enterprise transformation.”
Yet, the market is cautious as the stock is down nearly 20% YTD and lags other AI software stocks – our analysis below looks at the puts and takes weighing on the stock.
ServiceNow’s Q2 Results Help to Sustain AI Narrative
As CEO Bill McDermott enthusiastically delivered highlights from his company’s second quarter on the call, he echoed the company’s marketing with repeated use of the word “any,” as in the ServiceNow platform’s ability to integrate with any data, any workflow, any tech stack, any cloud and hyperscaler, any AI agent and LLM, any system across the enterprise, in any industry. McDermott is confident that his firm is delivering the unified solution to what he says is the #1 focus of leading enterprises and CEOs—AI transformation.
Many tech companies talk about their all-in-one platform as the be-all, end-all solution for every challenge facing the enterprise, but ServiceNow has the metrics to warrant watching the stock closely in future quarters. Most notably, Q2 2025 total revenue of $3.215 billion, representing 21.5% YoY growth in constant currency, up from 20% last quarter for an acceleration of 150 bps. The 150 bps acceleration in total revenue gives credence to McDermott’s statements that the company is seeing increased customer demand for AI transformation solutions, as well as strong execution across sales and product teams.
In addition, ServiceNow reported subscription revenues of $3.1 billion representing 21.5% YoY growth. This is up from $3.01 billion last quarter for QoQ growth of 3.3%. The current RPO of $10.9 billion represents growth of 21.5% YoY and is up from $10.3 billion last quarter for QoQ growth of 5.8%. Total RPO was $23.9 billion up from $22.1 billion last quarter for YoY growth of 25.5% and QoQ growth of 8.1%.
In Q2, ServiceNow guided for growth of 20% to 20.5% on subscription revenues yet current RPO growth is expected to lag at 18.5%. Typically, it’s best if cRPO growth exceeds subscription revenue growth. Notably, free cash flow is lumpy between quarters yet the company has a sizable free cash flow margin regardless at 48% last quarter and 16.5% this quarter. In both quarters, FCF expanded on a YoY basis.
For full year guidance, guidance was reaffirmed for subscription gross margin to hold steady at 83.5%, operating margins at 30.5%, and free cash flow margin at 32%—indicating confidence in long-term profitability and efficiency.
Now Assist Sees AI Deals Grow 50% QoQ
ServiceNow also delivered strong numbers showcasing momentum in large deals and increased annual contract value (ACV). In Q2, AI deals were up 50% QoQ, including 89 deals with $1 million in net new ACV. There are 528 customers that now have more than $5 million in ACV, a 19.5% YoY increase. The number of customers with more than $20 million ACV grew by 30% YoY, representing strong relationships with top customers. ServiceNow has also shared that 85% of the S&P 500 are actively using ServiceNow’s platform or services.
The primary driver of the increases in deal size and volume is Now Assist, the company’s flagship generative AI suite of applications, agents, LLM, and customizable tools built directly into the NOW platform. Now Assist drastically simplifies AI integrations and makes it easy for non-technical people to work with, talk to, manage, and customize all the AI capabilities available on the platform. The key components are Skills, which can be thought of as customizable building blocks for performing tasks like summarizing incidents or suggesting next steps in processes; AI Agents, which are autonomous agents with reasoning and planning capabilities extending far beyond chatbots, including the ability to automate tasks, solve problems, and proactively manage workflows; and Agentic AI Orchestrator, which acts as a coordinator with and manager of other agents and systems, not just from ServiceNow but from other companies, too.
Here is what was stated on the earnings call:
“Our beat and raise quarter showcases the mission critical nature of the ServiceNow AI Platform. Every business process in every industry is being refactored for agentic AI. ServiceNow has never been more differentiated as a full-stack agentic operating system for the enterprise.”
ServiceNow confidently reiterated its goal of reaching $1 billion in ACV from Now Assist by 2026. The I/O Fund foresees this being an important moment for the stock as few AI midcap software stocks have reached this scale. The company has this confidence due to agentic AI, and also due to Now Assist unifying additional solutions, workflows and data across multiple enterprise productivity tools—ITSM, CSM/CRM, HRSM, DevOps, Sales, and more.
Another key product in the generative AI suite is AI Control Tower, a centralized command center and single-pane-of-glass orchestration layer for managing, optimizing, and governing AI across the enterprise. Launched earlier this year, AI Control Tower allows third-party applications to integrate seamlessly into the ServiceNow platform, and it provides the business context organizations need to connect AI initiatives to core business services and technologies in the rest of the tech stack. It provides AI lifecycle management, real-time reporting, risk and compliance monitoring to help organizations scale AI responsibly and efficiently.
McDermott referenced AI Control Tower during the earnings call Q&A when he was asked to explain the success the company is having at the C-level and to define the one asset that will help ServiceNow win in the long run. He described AI Control Tower as the governance piece that unifies so many of the other apps and AI solutions organizations are juggling, minimizing the pain and complexity of integration including vendor management that enterprises have been facing for the past 50 years.
As today’s enterprises race to transform and consolidate every aspect of their business through AI, leaders are struggling to choose, let alone integrate, 10, 15, 20 or more components of the tech stack, with new AI offerings rolling out and vying for inclusion every day. AI Control Tower can manage systems and other agents from other companies, not just ServiceNow’s. The agents need managing just like people do, McDermott added.
Within two months of its launch, AI Control Tower surpassed the company’s internal targets for the entire year.
ServiceNow’s Stock Sells Off Due to Cost of Scaling AI
The day after its Q2 earnings release, shares of NOW retracted 3% as a regulatory filing revealed the company is set to spend $4.8 billion in total commitments for cloud infrastructure through 2030. The largest partner among the cloud providers is Google, for $1.2 billion over the next five years.
With leadership bullish on Now Assist reaching its goal of $1 billion in ACV by 2026, the company appears to be preparing to report AI revenue independent of other revenue sources. Given the run rate above and assuming no acceleration, we consider the spend net neutral as the ACV would net very little ($800M in 4 years). The market will want to see ACV higher than this to offset the spend.
The disclosure of $4.8 billion in cloud commitments share a similar narrative as the $85 billion annual cloud capex lift that Alphabet guided to last week —AI demand is skyrocketing, and so are the costs of meeting it. This is a dynamic that investors should factor in when assessing any stock in the AI sector.
Find out the Top Enterprise AI stock we like better …
This quarter, one enterprise AI stock reported commercial RPO that was so high, it’s nearly inconceivable. Commercial RPO represents the value of contracted commitments; so, in other words it’s revenue that has not yet been recognized but is in the pipeline to be recognized over the next few years.
The reported Commercial RPO from this Top Stock coupled with its growth rates puts this company on track to see anywhere from $100 billion to $200 billion in AI revenue by the close of the decade — which would represent a significant milestone that only Nvidia has reached. Find out what the Top Stock is below.
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Microsoft FYQ4: One of the Strongest Earnings Reports in Multi-Decade History
Recently, in the Top 15 AI Stocks analysis it was stated “If Nvidia holds the crown in the AI hardware arena, then Microsoft holds the crown in the AI enterprise arena.” Tonight, Microsoft proved why the AI Enterprise crown is rightfully theirs.
Management came out swinging this evening on multiple fronts. First off, the acceleration in Azure and Other Services to 39% up from 35% last quarter was significantly higher than expected, with the Street calling for growth of 33.7%. To grow nearly 40% at this scale is impressive.
Microsoft also revealed its Azure revenue number for the first time of $75 billion for FY2025 (although not entirely surprising as we were modeling for Azure to be hitting $80 billion very soon). From there, the CFO guided for 37% growth in Azure for next quarter – indicating continuing a high growth rate at scale will not be a problem in the near-term (note, H2 is expected to see lower growth than H1).
However, if we look at Commercial RPO, it’s clear something big is going on. Last quarter, we pointed out that Commercial RPO was the one key metric we were watching, stating: “Commercial RPO growth above 30% suggests that Microsoft’s stock could (finally) resume strength again.” At the time, RPO was at $315 billion, up 34% and 33% on a constant currency (CC) basis.
This quarter, Commercial RPO has accelerated to $368 billion, up 37% and 35% on CC basis. Microsoft’s Commercial RPO was in the mid-$100 range in 2022-2023 period to help illustrate how quickly contracted revenue has grown. Wow. We do not typically see such large growth rates on such a large RPO base. It’s almost inconceivable.
A few years back, I described in detail why AI is first and foremost an enterprise technology, specifically calling out Microsoft’s path to $100 billion in AI revenue by 2027. We are seeing this materialize now. Microsoft is putting formidable distance between itself and best-of-breed cloud players. To illustrate, stocks like Confluent are down 27% after hours following the loss of a large customer.
In addition to the key metrics stated above, management carries a sense of confidence when analysts question the ROI on capex. And when Mark Zuckerburg boasted about building a gigawatt-plus cluster called Prometheus next year, Satya made sure to lead his introduction by saying “We stood up more than 2 gigawatts of new capacity over the past 12 months alone.” You’ll find more commentary on this below.
Revenue – Azure reported as standalone segment for first time
Revenue was up $76.4 billion for growth of 18% or 17% in constant currency. This is up from last quarter with growth of 13% or 15% in constant currency and beat consensus of $73.83 billion. For the fiscal year ending in June, the company reported revenue of $281.7 billion, up 15%.
Azure revenue was reported as a standalone metric for the first time, being stripped out of “Azure and Other Services.” The company stated Azure saw $75 billion in revenue or growth of 34%. For comp purposes, the original segment grew 39% up from 33% / 35% on CC basis last quarter.
Below, you can see the visible acceleration in overall revenue

Below you can see that 39% is the highest growth rate we’ve seen in some time for Azure and Other Services:

Looking forward, management guided for revenue of $75.25B at the midpoint, beating consensus of $74.15B. This would represent growth of 14.7%.
According to the CEO, Microsoft is ahead of other hyperscalers in speed of data center buildouts: “We continue to lead the AI infrastructure wave and took share every quarter this year. We opened new DCs across 6 continents and now have over 400 data centers across 70 regions, more than any other cloud provider. There is a lot of talk in the industry about building the first gigawatt and multi-gigawatt data centers. We stood up more than 2 gigawatts of new capacity over the past 12 months alone. And we continue to scale our own data center capacity faster than any other competitor.”
Revenue segments – Cloud has highest growth rates since 2022
Cloud reported some of its highest growth in three years. The CEO stated: “Through software optimizations alone, we are delivering 90% more tokens for the same GPU compared to a year ago” as well as “
- Microsoft Cloud was up 27% and up 25% on CC basis for revenue of $46.7B. This marks the highest quarterly growth rate since CY2022
- Gross margin was 70% up 100 basis points from 69% last quarter
- Productivity and other Businesses was $33.1 billion, up 16% and 14% on CC basis.
- Intelligent Cloud was up 26% and up 25% on CC basis for revenue of $29.9 billion. This was the highest growth rate since CY2022
- More Personal Computing was up $13.5B for growth of 9%
Commercial Bookings Surpasses $100 Billion for the first time
To help support the case for future growth, both commercial bookings and commercial RPO came in surprisingly strong.
The CFO stated that for the first time commercial bookings surpassed the $100 billion mark, increasing 30% on CC basis. Commercial RPO increased to $368 billion, up 35% on CC basis with 35% recognized in revenue in the next 12 months.
Additional key metrics: 500 trillion tokens processed last year; 800M AI Product Users
Azure is always the main metric looked at, yet we should pause and share a few more important key metrics in this banner report.
- Copilot apps have surpassed 100 million monthly active users across commercial and consumer.
- Across broader AI features, there are over 800 million monthly active users.
- Foundry Agent Service is now being used by 14,000 customers to build agents.
- 80% of Fortune 500 use Foundry, processing 500 trillion tokens, up 7X YoY.
- Microsoft Fabric is a data and analytics platform for AI workloads, with revenue up 55% year-over-year and over 25,000 customers. According to management: “It's the fastest-growing database product in our history.”
- There are 20 million GitHub Copilot users. GitHub Copilot enterprise customers increased 75% quarter-over-quarter and 90% of the Fortune 100 use GitHub Copilot.
Margins & Earnings
EPS of $3.65 beat consensus estimates of $3.38.
- Gross margin was 68.5% up from 68.1% last quarter for gross profit of $52.4B.
- Operating margin of 44.9% was up from 44% for operating profits of $34.3B.
- Net margin was 35.6% up from 34.9% last quarter for net profits of $27.2B.
Cash flows & capex raised to eye-watering $30B per quarter
- Operating cash flow of $42.6B was up 15% YoY
- Free cash flow of $25.6B was up 10% YoY
- Capex of $24.2 billion was up 27% YoY with management guiding for capex of $30 billion next quarter.
Earnings Call Q&A:
Capex Spend Correlates to $368B in RPO:
Every Big Tech company will be asked about ROI on capex spending, and the CFO handled the question quite well, stating: “when you think about the full year comments I've made on CapEx as well as the Q1 guidance of over $30 billion, you first have to ground yourself in the fact that we have $368 billion of contracted backlog we need to deliver, not just across Azure but across the breadth of the Microsoft Cloud.
So in terms of feeling good about the ROI and the growth rates and the correlation, I feel very good that the spend that we're making is correlated to basically contracted on the books business that we need to deliver and we need the teams to execute at their very best to get the capacity in place as quickly and effectively as they can.
And so when you look, and we've talked about the growth rate [of capex] will decline year-over-year, but at its core, our investments, particularly in short-lived assets like servers, GPUs, CPUs, networking storage, is just really correlated to the backlog we see and the curve of demand. And I talked about, my gosh, in January and said I thought we'd be in better supply demand shape by June. And now I'm saying I hope I'm in better shape by December.”
Conclusion:
This was an earnings report for the ages – simply because the Commercial RPO is massive, and Microsoft is proving they can grow at a scale we haven't seen yet in AI software. Earlier today, I had stated on Bloomberg that Microsoft could see $40 billion in AI revenue sometime in 2026 – which is a massive number, but what's most important is the rapid ascent in reaching that number.
If you zoom-out, a few years back I've made the case that Microsoft could see as much as $100 billion in AI revenue by 2027 and then I upped it to $200 billion by 2028. Should we see this ballpark figure, it would mark a rapid ascent hard to fathom a few years back. This earnings report is a step in the right direction to meet that mark.
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