Understand your coverage
Prepare your claim properly
Stay informed every step
If you need to make a claim, you're not alone.
When something unexpected happens — illness, injury, or loss — the last thing you need is a complicated process. Bombora's adviser network includes experienced claims support, so you don't have to face it alone.
Know where you stand
We review your policy to confirm and explain your claim options.
Get everything needed, in order
We help gather your documents so your claim starts strong.
Be supported through the process
We monitor progress and handle insurer requests — you're never alone.
Why it helps to have someone in your corner.
Making a claim often comes at one of the most difficult times in life — after serious illness, injury, or loss. The emotions are real. The paperwork is confusing. Knowing where to start can feel overwhelming.
Having a Bombora professional by your side makes all the difference.
Professional Support
We recognise the weight of what you're facing and step in to handle the claims process when it's too much to manage on your own.
Clear Guidance
We take the time to explain your coverage in simple, clear language — so you're not left second-guessing or trying to make sense of it all on your own.
Communication
We stay in touch with the insurer and keep you updated throughout the process — so you're never left wondering what's happening.
Strong Outcomes
From first steps to final decision, we help ensure your claim is prepared properly, responded to promptly, and supported all the way through.
Bombora is here to reassure you that you're not alone. At claim time, we guide you through what happens, what to expect, and how to position your claim for the best outcome.
Get support every step of the way, here's how ...
Start with a full policy review
We'll review your insurance policy to confirm your cover and the terms.
Understand your Claim options
Get clear, expert advice on the best way to proceed with your claim.
Maximise your Claim outcome
Feel reassured knowing expert guidance helps you achieve the best possible result.